Microsoft 365 Customer Engineer SMC

Job Title:

Microsoft 365 Customer Engineer SMC

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a skilled and customer-focused Customer Engineer specializing in Microsoft 365 solutions. The ideal candidate will have hands-on experience in Microsoft 365 Copilot, SharePoint Online Administration and Governance, Microsoft 365 Administration and Governance, and Teams Phone Devices. And will support customers in planning, deploying, configuring, and optimizing Microsoft 365 services to meet their business needs while ensuring best practices in governance and adoption.

Key Responsibilities

• Deliver technical consulting and engineering support for Microsoft 365 solutions with a focus on:

  • M365 Copilot deployment and adoption guidance.

  • SharePoint Online administration, configuration, and governance.

  • M365 tenant administration and governance policies.

  • Teams Phone Devices setup, management, and troubleshooting.

• Collaborate with customers to understand requirements, design solutions, and ensure successful implementation of M365 workloads.

• Conduct assessments, workshops, and training sessions to drive user adoption and governance maturity.

• Troubleshoot complex issues and provide effective solutions, working closely with internal teams and Microsoft support if needed.

• Create and maintain technical documentation, configuration guides, and best practices.

• Stay up to date with Microsoft 365 roadmap, features, and industry trends to provide informed recommendations.

• Build strong relationships with customers to ensure satisfaction and identify opportunities for value-added services.

Required Skills and Qualifications

• +5 years experience in administering and supporting Microsoft 365 environments.

• +5 year Hands-on expertise with:

  • M365 Copilot deployment, configuration, and end-user enablement.

  • SharePoint Online administration, site design, governance policies, and security controls.

  • M365 tenant administration, compliance, and security configurations.

  • Teams Phone Devices provisioning, policies, and device management.

• Strong understanding of Microsoft 365 security and compliance features.

• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.

• Excellent problem-solving and analytical skills.

• Customer-focused mindset with a proactive approach to delivering solutions.

• Experience delivering workshops, training sessions, or user enablement programs.

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Location:

BRA Work-at-Home

Language Requirements:

Time Type:

Full time

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