Job Title:
Microsoft 365 Customer Engineer SMCJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.We are seeking a skilled and customer-focused Customer Engineer specializing in Microsoft 365 solutions. The ideal candidate will have hands-on experience in Microsoft 365 Copilot, SharePoint Online Administration and Governance, Microsoft 365 Administration and Governance, and Teams Phone Devices. And will support customers in planning, deploying, configuring, and optimizing Microsoft 365 services to meet their business needs while ensuring best practices in governance and adoption.
Key Responsibilities
Deliver technical consulting and engineering support for Microsoft 365 solutions with a focus on:
M365 Copilot deployment and adoption guidance.
SharePoint Online administration, configuration, and governance.
M365 tenant administration and governance policies.
Teams Phone Devices setup, management, and troubleshooting.
Collaborate with customers to understand requirements, design solutions, and ensure successful implementation of M365 workloads.
Conduct assessments, workshops, and training sessions to drive user adoption and governance maturity.
Troubleshoot complex issues and provide effective solutions, working closely with internal teams and Microsoft support if needed.
Create and maintain technical documentation, configuration guides, and best practices.
Stay up to date with Microsoft 365 roadmap, features, and industry trends to provide informed recommendations.
Build strong relationships with customers to ensure satisfaction and identify opportunities for value-added services.
Required Skills and Qualifications
+5 years experience in administering and supporting Microsoft 365 environments.
+5 year Hands-on expertise with:
M365 Copilot deployment, configuration, and end-user enablement.
SharePoint Online administration, site design, governance policies, and security controls.
M365 tenant administration, compliance, and security configurations.
Teams Phone Devices provisioning, policies, and device management.
Strong understanding of Microsoft 365 security and compliance features.
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
Excellent problem-solving and analytical skills.
Customer-focused mindset with a proactive approach to delivering solutions.
Experience delivering workshops, training sessions, or user enablement programs.
#LI-Remote
#US
#Brazil
#Mexico
#Costa Rica
#Colombia
Location:
BRA Work-at-HomeLanguage Requirements:
Time Type:
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