Mail Processing Clerk

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Position Title:  Mail Processing Center (MPC) Clerk I (Non – LO – No Consumer Contact)

Department: Mail Services                                                    

Job Status:  Full Time/Hourly  ­­­­­­­­­­­­­­­­­­

Reports to:  Mail Processing Center Team Lead                 

Amount of Travel: None

Shift: Monday - Friday 8am-5pm

The Mail Processing Center Clerk I is responsible for mail clerk duties, including receiving, sorting, distributing, picking up, and delivering company mail and packages for the enterprise.  This position reports to the Mail Processing Center Team Lead and ensures mailing machines are operating sufficiently.      

Processes Incoming and Outgoing Mail

• Receives, sorts, and opens (when required) mail daily to include:
  • Organizes mail according to business unit (recipient).
  • Payments and checks given to MPC Payment Processors.
  • Tax bills and correspondence given to MPC Tax Research Clerks.
• Identifies and processes customer correspondence for imaging.
• Receives, sorts and sends all outgoing mail and packages via USPS, FedEx, and UPS.
• Completes daily mail routes throughout the office for mail pick up and drop off in mail service locations.
• Researches, identifies, and updates all returned mail based on individual team policies using the AS400 for customer account access and updating addresses.
• Sends weekly packages to all Home Centers, Home Building Group and Supply Facilities.

Provides Excellent Customer Service

• Answers calls regarding mail and tracking packages for the Retail Home Centers and Home Building Group teams.
• Assists in trouble shooting lost or missing packages and mail.
• Responds to emails from inter-enterprise team members as needed.
• Provides service at the Mail Processing window located in the main hallway of the home office.
• Provides postage and shipping labels as requested.
• Print jobs, special letters and mailings sent to the work-from-home and extension-print email distros

Cross Team Collaboration and Communication

• Provides special print job services enterprise wide for training and development, marketing promotions, laminations, and other needs as requested
• Provides FedEx administration services to all business units as needed to set up new user accounts and edit groups as necessary
• Collaborates with special groups for deliveries as needed, such as: Aramark, Facilities, Technology, Lodge, etc.
• Prioritizes special projects as needed based on efficient shipping practices and department needs  

Supports Vendor Services

• Works with third party courier as needed to ensure mail is received and ready to go out each day in a timely manner as schedules are determined
• Operates Ship Manager from FedEx to print weekly shipping labels for outgoing packages to Retail Sales Centers and Home Building Facilities
• Organizes and sorts packages to be picked up by UPS and FedEx for daily pickup

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

PHYSICAL DEMANDS:

• Must be able to lift up to 25 pounds.
• Must be able to remain in a stationary position 50-75% of the time. Will walk throughout home office daily for mail services, frequency will vary.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

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