Offer summary

Qualifications:

High school diploma or equivalent., Proficient in English speaking, reading, and writing., At least 2 years of customer service experience., Basic to intermediate computer skills, including internet navigation..

Key responsibilities:

Answer customer inquiries via phone, email, or mail.

Process and track customer orders using Lifetouch systems.

Investigate and resolve customer issues and complaints.

Communicate with customers and employees through various channels.

Job description

Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

Answer inquiries from customers as well as explaining the products and services offered – by phone, email or mail
Receive, process, and track customer orders using Lifetouch systems
Investigate and resolve issues and complaints from customers
Act as the liaison between the customer and the Service Centre
Communicate with employees and customers through e-mail, mail, phone, or chat

The Skills You’ll Bring:

High school diploma or equivalent
Proficient speaking, reading and writing abilities in English
2+ years of customer service experience
Basic to intermediate computer knowledge; including navigation of the internet
Superior phone and customer service skills/etiquette
Excellent interpersonal skills
Outstanding organizational time management and problem solving
Ability to patiently handle and resolve problems and complaints in a courteous and professional manner
Ability to maintain confidential information

Other Requirements:

Availability to work until December 2025, between the hours of 7:30 am -7:00 pm CST Monday-Friday
Minimum 18 years of age

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment.

Responsible to provide childcare/adult care during their assigned work schedule
Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger
Notify their manager prior to any anticipated change in their assigned work schedule
Be available to attend scheduled meetings from home or onsite as applicable
Accurately record all working time via Kronos
Maintain a designated at-home workspace in safe and secure condition
Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
Come to the site prior to the first day to set up and pick up computer system

The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs) download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

Required profile