IT Business/Quality Assurance Analyst

The Doctors Company IT Team has an opportunity for a IT Business/Quality Assurance Analyst to join our IT team. This is a hybrid or remote opportunity, depending on the final candidate’s location from the company's office.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience; Business Management, Information Technology, or Computer Science preferred
• Three (3) years insurance industry experience or work in related industry (such as healthcare, financial, or banking)
• Experience working in IT Business Analysis role
• Experience working in IT Quality Assurance role
• Five (5) years information technology experience

Responsibilities:

Analysis, Design & Execution

• Collaborate with stakeholders to gather, analyze, and document clear, concise, and testable business requirements.
• Understand, analyze, and document existing business processes to identify inefficiencies and opportunities for improvement and automation.
• Act as a liaison between business departments and the IT department, facilitating clear communication and translating business needs into technical specifications.
• Evaluate and recommend IT solutions that align with business objectives and strategic initiatives.
• Collaborate with technical teams and project managers on solution design, implementation, and overall project delivery.
• Analyze business data to inform decisions, identify trends, and create reports for stakeholders and management.
• Develop and maintain detailed test plans, scenarios, cases, and scripts based on documented requirements.
• Identify, document, and track software defects and usability issues, working with developers for resolution.
• Identify candidates for test automation, document test flows, and implement using approved tools.
• Contribute to the development and implementation of Quality Assurance standards and best practices.
• System Testing: Conduct various types of testing, including functional, regression, and integration testing, to ensure system stability and performance.

Project & Task Management

• Follow department project management practices, processes, methodologies, and metrics.
• Define projects, identify expected outcomes, establish timelines, and work with the leadership team to assign project staff.
• Adhere to Project/Program Communication Strategy for IT as well as Business.
• Prepare reports detailing project status and communicate updates to Leadership and stakeholders as defined in the communication strategy.
• Ensure projects are completed on time, within quality standards, and in compliance with design specifications.
• Monitor and manage progress against the plan and report results to IT Leadership.
• Oversee the execution of an IT solution in accordance with contractually established terms and conditions.
• Lead or facilitate User Acceptance Testing to ensure solutions meet business and operational requirements.
• Authorize and coordinate the migration of application changes, enhancements, and fixes between testing and production environments.
• Perform post-implementation project reviews for an assessment on project achievements, results, and customer satisfaction to build the business further.
• Track system feature/function updates as assigned, coordinate with business, developers, Project Manager, and others as appropriate.
• Estimate tasks required for business requirements or quality assurance, track progress against estimates, and report status.
• Train system users on software use and assist in training other analysts on development and analysis tools.

Delivery Excellence & Customer Service

• Ensure requirements were delivered on time per specifications.
• Project deliveries maintained a balance of scope, schedule, and cost along with a strong focus on quality and the achievement of business outcomes.
• Maximize performance while upholding and encouraging behaviors consistent with TDC’s mission & values.
• Communicate company values, beliefs, and norms to team members on an ongoing basis.
• Serve as a role model for company values.
• Communicate regularly with business partners to ensure user satisfaction.
• Aid with application problem analysis, solutions, research, evaluating business requirements, and business cases.

Team Collaboration & Mentorship

• Coach, mentor, and motivate project team and influence them to take positive action and accountability for their tasks/projects while supporting overall team to identify and achieve corporate goals, department goals and development goals.
• Communicates and delivers ongoing/timely feedback to project team regarding their performance.
• Monitor roles and responsibilities of the project team
• Contribute to continuous improvement of standards and best practices for Analyst team members.

Technical Knowledge & Professional Development

• Maintain technical knowledge and skills to efficiently and effectively support and advance the department strategic plan and goals
• Completes any training required to maintain or advance the skills set necessary to reach department and company goals

Other Duties as Assigned

• Participates in various projects to meet business objectives and provides updates to leadership on assigned projects, as necessary

Salary Range: $90,658 - $118,989

Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more: 

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company 

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.