Offer summary

Qualifications:

Strong communication skills, both written and verbal., Ability to build and maintain positive client relationships., Organized, detail-oriented, and capable of managing multiple tasks., Familiarity with CRM software, Google Sheets, and Excel..

Key responsibilities:

Manage assigned client accounts and ensure contract renewals and expansions.

Serve as the main point of contact for client inquiries and support.

Oversee client onboarding, product updates, and ongoing training.

Collaborate with internal teams to enhance customer experience and identify growth opportunities.

Job description

*This is a 100% remote role in Canada*

About Us:

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!

About the Role:
As an Account Manager you will be the main point of contact for your assigned clients. You will be responsible for ensuring your clients renew, expand, and increase their contracts with Zeitview, as well as client communications, platform onboarding, and problem solving. Where applicable, will also work on and manage initiatives to refine and increase efficiency in the CS team’s processes. This position will report to the Director of Account Management, Properties.

Responsibilities:

Account Management

Primary point of contact for assigned accounts, managing all inbound client inquiries.
Manage and close ad hoc and renewal opportunities for assigned accounts, aiming to ensure those accounts meet or exceed the annual booking target (as defined annually by sales leadership).

Using, providing feedback for, and assisting with improvement of renewal tracking tools
Engaging in contraction negotiations, including pricing, commitments, and fees
Identifying opportunities to leverage sales team and looping them in as needed (e.g. for expansion opportunities)

Identify opportunities for account growth, upselling, and cross-selling to hand off to the sales team.

Prioritizing this effort for accounts with the most strategic value

Customer Success

Understand clients' business needs and objectives to effectively serve their needs.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Executing key account activities such as:

Customer check ins
Product calls
QBRs
Facilitate non-conformities and ensure corrective actions are taken by appropriate parties

Communicating customer needs and feedback to other internal teams through the customer listening program

Product and Services Deployment

Own client onboarding and setup
Clearly communicate product updates, enhancements, and new offerings to clients.

Ensuring the appropriate parties are brought into upsell conversations with customers when needed

Facilitate ongoing customer training when needed
Additional Support

- Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements.

Qualifications:

Able to build and maintain positive relationships with clients.
Able to manage sales opportunities with occasional support
Strong communication skills, written and verbal.
Able to problem-solve with support.
Able to manage time well and prioritize tasks with support.
Organized and detail oriented.
Works well in cross functional teams.
Comfortable with Google Sheets and Excel, as well as good data management practices.
Familiarity with CRM software and sales tracking tools is a bonus.
Able to travel when required.

What’s Included:

Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
Competitive salary
100% paid medical, dental and vision insurance
Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
Work-from-home environment: flexibility for employees should be the norm for companies
Autonomy and upward mobility
Diverse, equitable, and inclusive culture: a place where your voice matters

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