Offer summary

Qualifications:

At least 2 years of customer service experience, preferably remote., Proficiency with Zendesk and Google Workplace tools., Experience with Athenahealth EMR is preferred., Strong communication skills, both verbal and written..

Key responsibilities:

Serve as the first point of contact for patients, assisting with scheduling and information verification.

Help patients navigate healthcare and insurance forms, and facilitate intake procedures.

Address patient concerns, resolve billing issues, and maintain patient privacy.

Work independently and collaboratively to ensure a positive patient experience.

Job description

Patient Service Representative @ Midi Health: 👩‍⚕️💻

At Midi, the Patient Service Representative acts as a liaison between patients, the practice and the healthcare system.The Patient Service Representative ensures that patients receive the care they need; provides support for new patient registration; assists them in navigating the healthcare system; and bridges other communications gaps. The Patient Service Representative also helps resolve billing issues, addresses patient complaints. The Patient Service Representative is responsible for being the face of Midi to the patient, and is often the first experience patients have with Midi!

Business Impact 📈

Serves as the first point of contact for patients
Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
Gains confidence from the patient through competent job performance and effective communication
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the optimal patient experience
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with conflicting priorities
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Work Hours: Monday through Friday with 2 shifts available to over our Pacific time zone needs. Hours include a 30min unpaid lunch.

Shift 1: 11AM - 7:30PM PST / 1PM - 9:30PM CST / 2PM - 10:30PM EST

Shift 2: 12PM - 8:30PM PST / 2PM - 10:30PM CST / 3PM - 11:30PM EST

What you will need to succeed: 🌱

2+ years providing an excellent customer service experience - remote experience a huge plus!
Zendesk experience (required)
2 years of Athenahealth EMR experience (preferred)
2 years of Google Workplace experience
Strong and professional verbal and written communication skills
Must have strong, reliable internet and quiet, distraction-free workplace

What we offer:

Compensation is $20/hr, non-exempt
A full-time opportunity, 40-hour work-week
Benefits (Medical, Dental, 401k)
Generous PTO!
100% remote environment

Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process.
If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

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