Offer summary

Qualifications:

Experience with NDIS and disability services is desirable., Background in general administration and client services preferred., Proficiency in MS Office Suite and systems management., Excellent communication, problem-solving, and attention to detail skills..

Key responsibilities:

Respond to inbound calls and address client queries.

Maintain accurate logs of calls and incident reports.

Liaise with clients and staff regarding emergency shifts and incidents.

Assist in maintaining compliance records and adhere to safety guidelines.

Job description

Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone’s life?

Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life outcomes for people with a disability.

Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.

This is such a unique opportunity and would be perfect for someone currently studying!

Your main responsibilities would include:

Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
Maintain an accurate log of calls received and case notes
Liaising with clients and employee regarding emergency shift changes or incidents in a professional and empathetic manner
First response to incident reporting after hours & escalating incidents to management with urgency
Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
Comply with all health and safety legislation and guidelines

Requirements

Knowledge/experience with the NDIS and disability services (desirable)
Previous experience in general administration and client services role (desirable)
Competent with systems and MS Office Suite (Word, Excel etc.)
Excellent written and verbal communication and interpersonal skills
Strong attention to detail, problem solving and lateral thinking skills
An ability to work independently as well as within a team

Due to the on-call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis.

Benefits