Offer summary

Qualifications:

High School diploma or equivalent., At least one year of office support or customer service experience preferred., Excellent communication skills, both written and verbal., Proficiency with MS Office and typing at 45 WPM..

Key responsibilities:

Provide exceptional customer service to internal and external clients.

Assist in obtaining vehicle releases from various locations.

Handle customer inquiries via phone, and potentially chat and email support.

Maintain professionalism and resolve customer issues efficiently.

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.

In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

Internal Applicants make sure you inform your direct manager you are interested in this role!

Job Duties

Understanding client needs and offering solutions and support.
Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.
Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.

Required Skills And Experience

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Required profile