Offer summary

Qualifications:

Strong communication skills, both verbal and written., Excellent organizational and multitasking abilities., Customer-first attitude with a passion for problem-solving., Experience in a customer service role is preferred but not essential..

Key responsibilities:

Assist customers via phone, email, or chat, resolving issues and providing support.

Identify opportunities for cross-selling and upselling, and process orders accurately.

Maintain professionalism and provide prompt support during interactions.

Track and report on daily key performance indicators to meet targets.

Job description

Customer Service Representative

About Our Client:

Are you someone who thrives in a fast-paced environment, loves helping people, and is ready to make an impact every day? We are a dynamic and fast-growing company that puts the customer at the heart of everything we do. We specialise in delivering high-quality physiotherapy and rehab products to customers across the UK, and we're on the lookout for an enthusiastic & proactive customer service ambassador to join our vibrant team. If you bring the passion, we’ll provide the platform for you to grow, shine, and truly make a difference.

Main Responsibilities

Customer Hero: Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.
Cross-Selling and Upselling: Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.
Phone Answering: Provide prompt and courteous support, maintaining professionalism on every call.
Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.

Requirements

Key Requirements:
- Strong communication skills (both verbal and written).
- Excellent organisational and multitasking abilities.
- A customer-first attitude with a passion for problem-solving.
- Experience in a customer service role (preferred but not essential).
- Comfortable in a fast-moving environment – happy to adapt quickly and think on your feet.