Offer summary

Qualifications:

Basic understanding of ServiceNow platform and administration tasks., Experience in documenting requirements and analyzing changes., Ability to perform simple workflow and request development without scripting., Good communication skills to engage with stakeholders and document SOPs..

Key responsibilities:

Define and scope new requirements with ServiceNow stakeholders.

Perform basic administration tasks like user and role updates.

Manage ServiceNow change requests and engage in UAT activities.

Document SOPs and collaborate with project managers on related projects.

As a full-service ServiceNow solution provider, we help clients develop, implement, and administrate successful workflow automation solutions. Our objective is to deliver sustainable results for you via consulting and process design for end-to-end process automation. Moch.IT specializes in developing and managing ITIL-based services, including ServiceNow, ITSM , ITOM , CSM . Moch.IT is a leading provider of on-demand IT and business operations solutions that enable organizations to operate with greater speed and agility. Our solutions streamline day-to-day service delivery while also helping organizations transform into digitally optimized enterprises that can grow revenue, increase productivity, and reduce costs. We bring together people, processes, and systems to deliver an amazing digital experience while automating your business processes and accelerating your time to market. Committed to delivering innovative and effective workflow automation solutions, our team of experts at Moch. IT possess the skills, expertise, and experience to help your organization realize a higher return on investment (ROI). Our solutions deliver data, process, End-to-End integration, and automation capabilities at scale and create a single context for processes across technologies. Moch.IT provides "best in class" professional services to enable clients to thrive through digital transformations, improve their business intelligence through reporting & data analytics solutions and deploy Service Management Systems across the globe. Meet with us today to learn how we can be your one source for assurance, automation, and continuous improvement. To learn more about how we help you drive your next modernization project towards operational excellence, please visit http://www.moch-it.com

Job description

Skills and Experience Required:

Engagement with the different Service now stakeholders to define and scope new requirements and identify issues.
Documentation of requirements and analysis of changes required to Service Now
Complete basic administration tasks for the Service Now application, including but not limited to:
Group/User updates
Roles/Responsibilities updates
Simple workflow development and Request development (non scripting)
Manage Service Now Change request administration
Perform basic administration tasks on Service now
Engage in UAT activities
Documenting Service now SOPs and guidance
Engage with Portfolio/Project Mangers for other projects which will impact Service Now.

Required profile