Account Manager (FMCG/CPG - Advertising)

About Ogilvy

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry. 

About the Role  

This is a pivotal role supporting one of Ogilvy's top clients within the global network. As part of the regional hub team in Singapore, the role is focused on managing multiple projects with the APAC client team and local markets. Helping to expedite the client’s digital transformation and elevate the creative ambition across the marketing mix.

What You’ll Do 

Client Management

Any candidate will need to be demonstrating strong client management skills:

• Develop a strong working relationship with your key clients grounded in trust, rigor and excellence
• The ability to learn, know and understand our client’s business, the issues they face, the ambition for each product you work on in-market, the key issues, competitive situation, industry trends etc.
• Develop confidence and authority as the day-to-day voice of the agency team in liaison with clients and presentation of the brand within the agency
• Effectively balance the dual expectations of your clients and the agency
• Anticipate potential relationship or expectation issues and manage these upwards
• Ensure that all your campaigns are moving toward a delivery that is both on time and in full

Project Leadership

Any candidate will need to be demonstrating the ability to lead projects: 

• Effectively communicate expectations of the agency
• Effectively assign, delegate, coordinate and oversee the work of agency staff members assigned to client projects
• Establish rapport and trust with a range of staff members assigned to your account(s) 
• Develop the skill set to identify team and project needs and utilize a collaborative and flexible approach 
• Ensure that all agency processes are followed in the development of creative work –e.g. regular planner/creative director check-ins, ensuring all work is creative director approved before it goes to clients etc. 

Organizational Skills

Any candidate will need to have strong organizational skills, rigor and attention to detail, this is critical for the role: 

• Be able to effectively plan and organize your own work as well as your teams’ work, handling multiple projects efficiently, effectively and productively
• Provide effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time, budgets and results
• Identify, classify, categorize and be able to retrieve information as required by you or agency team members
• Prepare thorough, accurate and consistent work to clients reflective of the agency’s quality standards
• Be able to adapt to workload and working conditions while maintaining a positive attitude and professional demeanour

 Adherence to Agency Processes

Any candidate must be able to utilize agency tools and processes to manage projects to delivery on time, in full, including: 

• Preparing accurate and timely internal communication: creative briefs, debriefs, call reports, timelines, purchase orders and estimates
• Strong understanding of financial processes
• Prepare accurate and timely client-facing communication

Work with Operations team to ensure smooth, timely delivery as well as margin growth/protection on projects

What You’ll Need  

• Bachelor’s degree required
• With at least 3-4 years of experience, able to work independently and face international set of clients confidently
• Experience and interest in marketing brands related to skincare, beauty, personal care or luxury – desirable but not mandatory
• Someone who can understand/ is open to learning about the Asia Pacific region
• Someone who is open to working with different people across the globe and in different time zones
• Positive attitude and a strong team player
• Sense of fun and resilience

How We’ll Support You 

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.