Offer summary

Qualifications:

Minimum of 10 years' experience in B2B sales within the Customer Experience industry., Strong track record of exceeding sales quotas and building strategic client relationships., Deep understanding of CX technologies such as AI, automation, and omnichannel engagement., Bachelor's degree required; relevant certifications in sales or CX are a plus..

Key responsibilities:

Manage the full sales cycle from prospecting to closing deals.

Develop and implement strategic account plans to achieve revenue targets.

Engage with C-level executives to understand their business needs and present CX solutions.

Build and maintain long-term relationships with clients, acting as a trusted advisor.

Job description

Job Title: Account Executive - Customer Experience Solutions (Individual Contributor)

Location: Remote - Florida

About Alvaria CX
Alvaria CX is the global leader in contact center solutions, born from the 2021 merger of Noble Systems and Aspect. With a combined 50+ years of CX expertise, we support clients in 83 countries with groundbreaking compliance and AI-driven technologies that redefine customer engagement. Our track record of success spans industries like Banking, Financial Services, Healthcare, Insurance, and Telecommunications/Media—helping top brands optimize workflows, protect reputations, and elevate customer experiences.

About the Role:
We are seeking a high-performing Senior Account Executive with a minimum of 10 years’ experience in the Customer Experience (CX) industry to join our dynamic sales organization. This individual contributor role is ideal for a driven, consultative seller who excels in building relationships, solving business challenges, and driving revenue growth through strategic selling of enterprise CX solutions (e.g., contact center technologies, customer engagement platforms, digital transformation tools).

As a trusted advisor to our clients, you will play a pivotal role in identifying opportunities, shaping CX strategies, and delivering tailored solutions that enhance customer satisfaction, increase loyalty, and improve operational performance. This is more than just a sales role—it’s an opportunity to build long-term partnerships, exceed ambitious goals, and be part of a team that’s transforming the CX space.

Key Responsibilities:

Own and manage the full sales cycle from prospecting to close, targeting mid-market to enterprise-level organizations.
Develop and execute strategic account plans to meet and exceed revenue goals.
Engage with C-level executives and key decision-makers to understand business needs and position CX solutions effectively.
Build long-term, trusted relationships with clients, becoming a consultative partner in their digital and CX transformation journey.
Team, co-sell, and collaborate with partner community.
Collaborate cross-functionally with pre-sales, marketing, product, and delivery teams to align client objectives and ensure successful outcomes.
Maintain accurate pipeline management, forecasting, and CRM hygiene.
Stay informed on industry trends, competitive landscape, and emerging technologies in the CX domain.
Travel-Ready: Meet customers, partners, and colleagues face-to-face to build meaningful relationships and close deals.

Qualifications:

10+ years of proven success in B2B sales, with a strong focus on Customer Experience, Contact Center, CCaaS, CRM, or CX technology solutions.
Demonstrated track record of exceeding sales quotas and building strategic relationships in complex, consultative sales environments.
Agile Performer: Thrive in a fast-moving, high-growth environment where every day brings new opportunities
Deep understanding of CX industry challenges, trends, and key technologies (e.g., AI, automation, omnichannel engagement, voice of the customer).
Experience navigating large organizations and influencing stakeholders across multiple levels.
Strong communication, negotiation, and presentation skills.
Self-motivated, goal-oriented, and capable of working independently in a remote environment.
Bachelor’s degree required; relevant certifications or continued education in sales or CX a plus.
Language competency beyond English may be required.

What We Offer:

Competitive base salary + uncapped commission
Flexible remote work environment
Career growth and professional development opportunities
Access to cutting-edge CX solutions and industry thought leadership
Collaborative and high-performance sales culture

Why Join Alvaria CX?
We’re on a mission to redefine the contact center landscape, and we want ambitious, big-picture thinkers to actualize our goals. When you work at Alvaria CX, you’ll team up with bright, enthusiastic, motivated people—from engineers and sales pros to consultants and support staff—who all share a passion for pushing boundaries. You’ll help top-tier organizations solve real-world problems while shaping industry-leading solutions. If you’re ready to innovate, collaborate, and deliver real impact, we want to hear from you. Join us and become part of a vibrant community that’s driving the future of customer experience. Your innovative ideas are welcome here as a stakeholder in our collective success.

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