Offer summary

Qualifications:

Minimum 1 year of experience in IT Support or Service Desk roles., Strong troubleshooting skills with Outlook, Windows OS, and hardware/software., Solid knowledge of Windows 7 & 10, Microsoft Office & O365, and hardware peripherals., Excellent communication skills in German and English, with Italian considered a plus..

Key responsibilities:

Act as the first point of contact for end-users with IT issues.

Troubleshoot hardware, software, and basic network problems.

Support and guide users in IT operations and software tools.

Escalate complex issues and support remote access solutions.

Job description

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, as well as the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Tasks and Responsibilites:

Act as the first point of contact for end-users with IT-related issues and service requests
Troubleshoot hardware, software, and basic network issues (e.g. Outlook, Windows)
Contribute actively to the knowledge base and documentation of best practices
Provide occasional meeting and conference support for executive staff
Communicate effectively with end-users to keep them informed on ticket status and resolution
Support and guide users in IT operations and common software tools
Escalate complex issues following internal procedures
Implement and support remote access solutions (e.g. VPN)

Requirements

Minimum 1 year of experience in an IT Support or Service Desk role (1st level)
Strong troubleshooting skills with Outlook, Windows OS, and general IT hardware/software
Solid knowledge of:

Windows 7 & 10
Microsoft Office & O365
PC/laptop hardware and peripherals (including printers)
Active Directory and Exchange

ITIL certification is a plus
Strong customer focus and passion for service quality
Excellent communication and interpersonal skills
Self-motivated, detail-oriented, and able to work independently
Friendly, flexible, and fast learner with a proactive mindset
Strong organizational skills and ability to handle multiple tasks simultaneously
Very good German and English skills
Very good Italian skills are considered a plus
Clean criminal record (certificate not older than 3 months is required)