Account Manager - Specialty Pharmacy

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At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.

• Remote Worker

• Monday - Friday

• 8:00 am to 5:00 pm

• Six paid holidays

• Wages: $68,000 - $78,000 annually; geographical location impacts pay.

• Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.

Account Manager – Specialty Pharmacy

Department: Sales

Reports to: Director, Strategic Partnerships

Direct Reports: N/A    

FLSA: Salaried/Exempt

EEO: Professional

General Functions:

At Amber Specialty Pharmacy, we’re passionate about making a meaningful difference in the lives of people facing complex, chronic conditions. We are currently seeking a driven and compassionate Account Manager to build strong partner relationships with provider and payers, third party vendors, and cross functional teams in Amber Pharmacy. In this dual-role position, you will also serve as the Salesforce CRM administrator, playing a key part in supporting data-driven decision-making and sales team efficiency. The Account Engagement Liaison role will answer client/account inquiries, identify problem-solving tactics reducing roadblocks and support the Field Sales Team on new and existing accounts for Amber Specialty Pharmacy, Hy-Vee Pharmacy Solutions, and WeInfuse Clinics.

Primary Responsibilities:

• Client Engagement & Growth
• Serve as a trusted partner for strategic partners, healthcare providers, payers, and referral sources.
• Cultivate relationships that increase referrals, build loyalty, and improve patient access to therapy.
• Conduct regular check-ins, business reviews, and solution-focused conversations with partners.
• Develop strong relationships through phone calls, emails, face-to-face meetings, and conferences, with vendors, key contacts, decision makers to win new business and grow existing relationships.
• Collaborate with the sales team to ensure that new Provider Portal requests are completed in a timely manner and communicated to the provider.
• Manage and develop third party relationships with IQVIA, Salesforce, Ascend, Aurio, and other assigned partners.

• Salesforce CRM Administration
• Act as the primary administrator for Salesforce, maintaining system integrity and optimizing workflows.
• Manage user permissions, data imports, custom dashboards, automation, and reporting.
• Train and support users, ensuring adoption and consistent usage across the business development team.
• Use Salesforce data to analyze trends, guide strategy, and highlight opportunities for improvement.

• Team Collaboration & Innovation
• Collaborate cross-functionally with clinical, operations, and reimbursement teams to ensure excellent service delivery.
• Serve as the voice of the client internally—proactively surface needs, concerns, or insights that can improve our processes.
• Partner with marketing to deliver targeted messaging and support referral engagement campaigns.
• Willing to exhibit or attend local and national trade shows and conferences to promote the Company.
• Prepare or Contribute timely accounts status updates utilizing tools (SalesForce, Excel, CareTend) identified by management.

• Reporting & Strategic Insights
• Maintain accurate Salesforce records and provide timely reports on referral trends, account health, and KPIs.
• Track performance to goals and support leadership in forecasting and territory planning.
• Recommend system or process improvements based on data and user feedback.

Professional Competencies:

• Proficient with MS Excel, Word, and Outlook
• Understanding of insurance verification and online prescription adjudication.
• Strong oral, written, and interpersonal skills
• Self-initiative
• CareTend knowledge
• Demonstrated ability to meet tight deadlines
• Ability to work with all levels of internal management and staff, as well as outside clients and vendors
• Excellent communication, negotiation, and presentation skills with the desire to improve communication and listening skills

Job and Educational Requirements:

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field.
• 3–5+ years of experience in account management or business development in specialty pharmacy, healthcare, or life sciences.
• Demonstrated experience using and administering Salesforce CRM—Salesforce Administrator Certification preferred.
• Deep understanding of specialty pharmacy services and patient access challenges.
• Past work experience with CRM software (e.g., Salesforce, Monday.com) and MS Office (particularly MS Excel)
• Strong communication, relationship-building, and problem-solving skills.
• A collaborative, proactive mindset with a passion for helping others.
• Ability to manage multiple priorities in a fast-paced, mission-driven environment.

Physical Requirements:

• Must be able to remain in a stationary position –up to 90% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).

Working Conditions:

• Normal office environment.

Equipment Used to Perform the Job:

• Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.

Contacts:

• Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, Vendors, and customers. High interactions with physicians and the medical community to support the sales and perfection of the referral to fill.

Confidentiality:

• The position Interactions with medical personnel and patients and accesses proprietary and medical (HIPAA) information in various interactions and matters. 

Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Apply now and join our mission to provide exceptional patient care!