Associate Director of Account Management - Remote

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Associate Director – Account Management to join our Sales team. The Associate Director – Account Management works in partnership with Sales, delivering best-in-class service. The Associate Director – Account Management is responsible for the overall planning, organizing, and monitoring of account management activities, focusing on the delegation of account assignments, and enforcing standards/procedures that result in projects being on-time, within budget, and to the client’s complete satisfaction. Also entails full cycle management of the Account Manager’s throughout the Region.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro

• nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.
  
  

Learn more about who we are here!

Responsibilities

• Structure, lead and develop Account Management staff
• Onboarding and training with new Account Management team members.
• Continued training and refreshers for existing staff
• Build and write team processes as well as update SOPs, training videos for Account Management tasks
• Serve as a member of the management team driving improvements in growth and profitability
• Work internally and with team to resolve conflicts
• Conduct interviews and make recommendations for new hires, consultants and replacement personnel
• Administer annual reviews and recommend merit increases, while staying within company budget
• Help Account Manger’s achieve annual sales targets
• Monitor daily workloads and account assignments, providing a balance between all Account Managers
• Monitor and approve vacation requests, sick time and expense reports
• Ensure processes run smooth, on time and final results are executed without flaw
• Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including, Operations, Design and other Sales staff
• Motivate Account Management staff and help facilitate projects through the workflow process
• Work with the Estimating department to ensure client specific pricing and terms and conditions
• Provide assistance with metrics and internal transition meetings
• Insure Sarbanes-Oxley compliance
  
  

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Minimum 10 years experience in sales support and leadership role. Must demonstrate ability to lead people and get results through others
• Experience in employee training, mentoring and development
• Ability to communicate sales concepts within, and outside the sales department
• Ability to manage multiple concurrent projects
• Excellent communications skills, demonstrated ability to reach people through highly developed verbal and oral skills
• Solid organization skills
• Analytical and problem-solving skills
• Bachelor’s degree in marketing, communications or other related business preferred
• Travel approximately 10-20%, occasionally could include some evening or weekend time.
  
  

Attributes

• Driven
• Self-directed
• Out of the box thinker
• Transparent communicator
• Collaborative
• Works well under pressure
• Skilled multi-tasker
• Detail oriented
• Inquisitive
• Analytical
• Confident
• Enthusiastic
• Organized
• Reliable
• Adaptable  
  
  

How To Measure Success

• By 30 days incumbent should understand team dynamics and perform basic job functions - Understand the Spiro company, our business and Account Management role while working independently.
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks – Connect with and communicate with assigned team members – build the relationships and understand the accounts under their umbrella.
• By 90 days, incumbent should have ownership with functioning in their role with support from Account Director – Account Management and Associate Director – Account Management team
  
  

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro
• YOU Professional Development & Learning Programs
• Employee Events
  
  

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.