National Account Manager (Service Contracts)

Service National Account Manager

Location: Remote (UK-based) with National Travel
Salary: £50,000 - £55,000 base + 20% bonus + car allowance + full benefits package

About the Role

Are you a relationship-driven sales professional with a strong track record in service-led environments? We are seeking a Service National Account Manager to oversee and expand a portfolio of national accounts across the UK. This is a fantastic opportunity for a motivated and commercially astute individual to play a key role in client retention, contract growth, and strategic account development within a well-established service solutions provider in the industrial access and facilities management sector.

This is a field-based role, requiring weekly client visits (averaging 16 face-to-face meetings per week), and working with a collaborative, cross-functional team to ensure best-in-class service delivery and growth.

Key Responsibilities

• Account Retention & Expansion:
  Secure renewals of existing service contracts, convert new product installations into ongoing service agreements, and conduct regular contract review meetings with clients.
• New Business Development:
  Identify and convert new service contract opportunities within existing customer bases and target new national accounts in the facilities, industrial access, or entrance systems sectors.
• Client Relationship Management:
  Build long-term partnerships with multi-site clients and stakeholders, providing tailored service strategies aligned with customer needs and business objectives.
• Performance & Reporting:
  Maintain accurate CRM records, provide KPI-based reporting tailored to client expectations, and deliver clear sales forecasts to internal stakeholders.
• Internal Collaboration:
  Work closely with the field engineering, service coordination, and finance teams to ensure contract health, timely support, and debt management.
• Strategic Input:
  Support internal alignment and business development through insight-driven collaboration across sales, service, and operations.

Skills & Experience Required

• Proven experience in field sales within a service-focused, solution-based environment.
  
• Demonstrated success working with national or key account customers.
  
• Strong account management and customer retention capabilities.
  
• Proficiency in Microsoft Dynamics CRM or similar platforms.
  
• Highly organised with strong reporting and forecasting acumen.
  
• Full, clean UK driving license is essential.
  

What’s on Offer

• Competitive base salary (Up to £55,000) + 20% bonus structure.
  
• Company car allowance and full benefits package.
  
• Remote working with national client site travel.
  
• Clear career progression and ongoing training and development opportunities.
  
• Supportive, team-oriented culture committed to long-term success.