Offer summary

Qualifications:

Bachelor's Degree required., At least two years of experience in customer service or related environment., Excellent written and verbal English skills., Basic to advanced knowledge of MS Office, SAP, and MRP systems..

Key responsibilities:

Handle customer orders via EDI, mail, or fax and ensure timely entry.

Follow up on customer requests such as order expedites, shipments, and complaints.

Build and maintain strong customer relationships through proactive communication.

Support sales team with RFQ management and coordinate with Product Management for pricing.

Job description

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Customer Service Representative

About the job:

Performs order handling process through: Receipt of customer purchase orders (EDI/Mail/Fax); Order entry (within 24 hours); Order adjustments/cancellations; Order block handling
Follow up on customer requests for the following: Order expedites; special shipments; stock checks; delivery information; complaints handling; returns, credits, and debits.
Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR’s
Provide sales support to Outside Sales through managing RFQ (Request for Quote) and quote renewals in a timely manner using “Price Authority” or “Contract Price” and work with Product Management to get approval for target prices that are below the country min; performing Price Book Management and distributing PCN to customers after Product Managers had sent internally to LF.

About you:

Graduate of a Bachelor’s Degree
Relevant experience in a Customer Service-related environment is mandatory, with at least two years preferred
Excellent writing and verbal English language skills are required.
Basic/advanced knowledge of MS Office
SAP and Material Resource Planning (MRP) system
Working knowledge of quality standards (ISO/QS/TS) is preferred
Willing to work on Mid shift

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise.

Our Core Values – Respect, Customer Focus, Agility, Collaboration – support us in our mission to improve the safety, reliability, and performance of our customers’ products that use electrical energy.

We are an equal-opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a variety of benefits, competitive salary, bonuses, flexible working hours, remote working as well as development opportunities like internal Lean Six Sigma Certification.

#LI-FELIC

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