At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
We’re seeking a Director of Customer Success to own our Enterprise and Strategic Segments. Reporting to the VP of Customer Success, you will lead a team of Customer Success Managers (CSMs) dedicated to top-tier accounts. You’ll drive retention, expansion, and long-term relationship health by building processes, scaling best practices, and ensuring executive-level engagement.
You’re a hands-on leader with a passion for customer outcomes, operational rigor, and cross-functional collaboration. You’ll partner closely with Sales, Product, Marketing, and Implementation to accelerate adoption, uncover growth opportunities, and advocate for our largest customers. You’ll also serve as the key point of escalation, responsible for building high-trust relationships with our customers’ executive teams and internal stakeholders alike.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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