Offer summary

Qualifications:

Bachelor's or Master's degree in a related field., 3 to 5 years of experience in technical support or software troubleshooting., Strong knowledge of software installation, configuration, and maintenance., Excellent communication skills with a customer-first approach..

Key responsibilities:

Provide first-line technical support for Frontline software, including installation and troubleshooting.

Act as the primary contact for customers, ensuring high satisfaction levels.

Document and escalate complex issues to the R&D team for resolution.

Collaborate with sales, product management, and marketing teams to support customer onboarding and product improvements.

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

We are seeking a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.

Key Responsibilities:

Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Minimum Qualifications

Bachelor's /Master's Level Degree and related work experience of 3 -5 years
Proven experience in technical support, software troubleshooting, or a related field.
Strong understanding of software installation, configuration, and maintenance.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to work collaboratively across departments and manage multiple priorities.
Familiarity with CAM or CAD solution is a major plus.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Required profile