Technical Account Manager

About Cardlytics + Bridg
Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We make commerce smarter and more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through their banks’ digital reward programs. Remember that time you got cash back on a cup of coffee through your banking app? That was us! 

Bridg, a division of Cardlytics, is an enterprise data and audience platform that powers the growth of Retail Media. Using our exclusive offline identity resolution capabilities along with clients’ point of sale (POS) data, we help Retailers significantly expand their 1st party data (identifying unknown customers and enriching the understanding of loyalty members), ensure reporting transparency, and create new monetization opportunities working with their Consumer Packaged Goods (CPG) partners. CPG brands and advertisers in turn gain access to verified shopper data across loyalty & non-loyalty customers that powers advanced insights, precision targeting, and closed loop measurement. Join us at the cutting edge as we transform how companies connect with their customers through data.

About the Team

The Partner Engineering team at Bridg works at the intersection of client success and technical execution. We ensure our largest enterprise clients have seamless data integrations, efficient onboarding, and long-term technical success. Partner Engineers collaborate closely with Customer Success, Product, and Engineering to solve complex data challenges while delivering outstanding client experiences.

About the Position

Bridg is seeking a Technical Account Manager to join our team, reporting to the VP of Solutions Engineering. In this client-facing role, you’ll serve as the primary technical liaison for strategic clients - owning the relationship from scoping through implementation and finally longterm support. Your ability to translate complex technical concepts into actionable guidance for clients will be essential. This is a high-impact role where communication, collaboration, and empathy are just as important as engineering skill.

Responsibilities

• Technical Account Management (70%)

  • Act as the main technical liaison for clients, ensuring longterm success and high satisfaction.

  • Translate complex technical concepts into clear, concise updates for non-technical audiences.

  • Work cross-functionally with internal teams to resolve technical issues and align on requirements.

  • Educate clients on platform capabilities, integration best practices, and data governance standards

  • Proactively manage client communication, expectations, and roadmaps.

  • Document solutions and processes clearly in Confluence or internal wikis.

• Data Engineering (30%)

  • Translate business requirements into technical solutions and clearly communicate those solutions to clients

  • Design, build, and optimize scalable data pipelines and ETL workflows.

  • Develop in Python using libraries like pandas, numpy, polars, pyspark, and boto3.

  • Leverage AWS services including S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, and CloudWatch.

  • Write efficient, production-grade SQL for data transformation and analysis.

  • Manage CI/CD pipelines using GitHub, Jenkins, and Docker.

  • Follow Agile best practices using Jira and contribute to a DevOps culture.

  • Troubleshoot and resolve complex data issues across AWS services, data pipelines, and codebases (Python, SQL, etc.)

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.

• 3+ years of experience in a technical role involving direct client interaction (e.g., Technical Consulting, Partner Engineering, Solutions Engineering).

• Exceptional communication skills, with the ability to simplify complex topics for both technical and non-technical audiences.

• Strong SQL skills and experience with data platforms like Snowflake, Redshift, and Athena.

• Proficient in Python and its data stack (pandas, numpy, polars, pyspark, boto3).

• Deep experience with AWS cloud services including core compute, storage, and analytics tools.

• Demonstrated success working with large-scale datasets and a wide variety of data formats (Parquet, ORC, CSV).

• Experience troubleshooting distributed systems and cloud services (e.g., EMR, Lambda, S3, Kubernetes).

• Experience with Agile project management tools like Jira and version control using Git/GitHub.

• A client-focused mindset with strong problem-solving skills and attention to detail.

• Comfortable leading technical discussions, debugging issues, and owning long-term client success.

Preferred Qualifications

• Master’s degree in Computer Science, Data Science, or equivalent experience.

• 5+ years of experience in a technical role involving direct client interaction (e.g., Technical Consulting, Partner Engineering, Solutions Engineering).

• Familiarity with alerting/monitoring tools (e.g., Opsgenie, CloudWatch).

• Familiarity with data orchestration tools like Airflow.

• Experience with Terraform, CloudFormation, or similar infrastructure-as-code tools.

• Prior experience working in a high-growth, client-centric startup or SaaS environment.

Technical Environment

We primarily use macOS and Google Workspace (Docs, Sheets, Slides). While our preferred platform is macOS, we support both macOS and Windows. Familiarity with or willingness to work within this environment is required.

Core Values

Our shared values are the driving force behind everything we do. Across all roles, we are looking for teammates who embody these values:

• Customer and partner first

• Act with urgency and focus

• Integrity with our partners and data

• Accountability even when challenged

• Empowerment over hierarchy

• Growth over comfort

Benefits and Perks

• Flexible paid time off plus company holidays 

• Medical, dental, and vision insurance begins on your first day

• 401(k) retirement plan with company match, plan also includes a student loan debt repayment option

• Employee Stock Purchase Plan

• Educational assistance for continuing education 

• Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!) 

• Complimentary Calm app subscriptions to support employee mental health

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As an equal opportunity employer, Cardlytics is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you can do the job and you’re excited about growing with us as we scale our best-in-class advertising platform, we’d love to hear from you. If you need accommodation in the recruiting process due to a disability, please email recruiting@cardlytics.com or inform your recruiter.