Offer summary

Qualifications:

Bachelor's degree in Business, Information Systems, Engineering, or related field., 3-5+ years of experience as a business analyst or operations analyst, preferably in software, SaaS, or tech industries., Familiarity with major business platforms like Salesforce, Oracle, or Microsoft Dynamics., Strong understanding of sales, pipeline management, pricing, and customer engagement processes..

Key responsibilities:

Gather, analyze, and document business requirements from stakeholders.

Translate business needs into specifications for platform solutions.

Support platform configuration, customization, and testing activities.

Facilitate workshops and build consensus among stakeholders.

Job description

Position:

Global Platform Analyst – New Models

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Find more information about us on our page: arrow.com/globalecs/

And watching the following Arrow Corporate Video – YouTube

Location: EMEA

Department: New models business Unit

Reports to: VP Sales ECS, Global New Models

Type: Full-Time

Business Analyst – governance

Arrow is seeking a highly analytical and detail-oriented Business Analyst to support the design and automation of its new models business management system. The ideal candidate will play a critical role in bridging business needs with technology solutions by analyzing requirements, mapping processes, and supporting the development and optimization of core business platforms in collaboration with regional business analysts and key business and IT stakeholders and IT

What will you be doing at Arrow ECS?

Gather, analyze, and document business requirements from stakeholders across departments
Translate business needs into functional and non-functional specifications for platform solutions
Work closely with regional business analysts and IT stakeholders to ensure accurate implementation of requirements.
Support platform configuration, customization, and testing activities
Identify opportunities to improve existing processes and enhance platform usability
Facilitate workshops, interviews, and working sessions to elicit requirements and build consensus
Monitor platform usage and performance; provide insights to enhance user adoption and efficiency
Create and maintain process maps, user stories, use cases, and other business analysis artifacts related to global new model’s specific processes
Assist in managing platform roadmaps and prioritizing feature requests based on business value
Serve as a liaison between business users and technical teams, ensuring alignment and clarity.
Support change management, training, and rollout of new platform features or upgrades.

What are we looking for?

Bachelor’s degree in business, Information Systems, Engineering, or related field
3–5+ years of experience in a business analyst, operations analyst, or similar role—ideally in the software, SaaS, or tech industry
Familiarity with one or more major business platforms (e.g., Salesforce, Oracle, Microsoft Dynamics…)
Strong understanding of business processes in sales and pipeline management, pricing, sales operations, and customer engagement (incl. pricing and customer program management)
Demonstrated experience in building reports, forecasts, and executive dashboards
Excellent communication and stakeholder management skills
Strong analytical, problem-solving, and communication skills
Highly organized, self-driven, and comfortable working in fast-paced environments
Business fluency in English language

Preferred:

Certifications such as CBAP, CCBA, or Agile BA.
Hands-on experience in system configuration or UAT

What is in it for you?

Competitive and attractive employee compensation package - salary consists of base and variable compensation.
Reliable & trusting work environment
Cooperative team with flat structures and communication
Professional and personal development

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

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