Customer Service Representative II

OVERVIEW

Cadrex is searching for a Customer Service Representative II who will be responsible for entering and processing assigned customer orders received by mail, fax, email, or customer portals/websites. Acts as a first point of contact for customer issues and inquiries. Ensures customer order information is accurate. 

KEY RESPONSIBILITIES

• Reviews purchase orders prior to order entry
• Verifies purchase orders received for accuracy in part numbers, price and billing information 
• Enters customer orders, changes, and other data into the computer system
• Receives orders, tracks progress of orders with various internal teams, and follows up on customer inquiries and issues, order shortages, shipment discrepancies, and/or damaged product
• Confers with production, shipping, warehouse, and third-party carriers to expedite or trace missing or delayed shipments, or order shortages
• Provides timely and accurate information to customers on order status and product knowledge requests
• Partners with shipping staff to ensure correct delivery terms and customer requirements 
• Participates in inter-company meetings such as Production, Strategic Customer Service and Customer Service staff meetings
• Manages inventory programs for applicable customers to include reviewing forecasts, managing on hand inventory, and running Pull reports 
• Answers phone, mail, and email queries and correspondence
• Maintains open order reports for individual customers and provides updates and tracking information 
• Maintains customer name and shipping information
• Records and files orders

PREFERRED QUALIFICATIONS

• 2+ years’ related experience in a high-volume manufacturing setting preferred 
• Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals 
• Attention to detail and quality 

EDUCATION

• High School Diploma 

LOCATION

• Onsite

SCHEDULE

• M-F

TOTAL COMPENSATION INCLUDES

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees 

WORK ENVIRONMENT

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

CADREX’S CORE VALUES

• Safety first, rising to the challenge, collaboration, accountability, and doing the right thing

ABOUT US

CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, CADREX offers numerous in-house manufacturing capabilities, including laser cutting, sheet metal fabrication, complex assembly, CNC punching, CNC machining, forming, robotic welding, stamping, fastener insertion, and tool and die manufacturing, to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production. For more information, visit www.cadrex.com. 

Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.