Offer summary

Qualifications:

Relevant experience in Customer Success, preferably in B2B software or healthcare., Degree in Business, Medicine, Technology, or similar field., Strong communication skills in German and good proficiency in English., Ability to manage multiple stakeholders and deliver solutions effectively..

Key responsibilities:

Support customers through onboarding, training, and ongoing engagement.

Respond to customer feedback and collaborate with sales and product teams.

Improve internal processes to enhance customer experience.

Build long-term relationships and identify upsell opportunities.

Job description

About us

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care.
We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.

The Team and Role

As a Customer Success Manager (all genders), you’ll be the go-to partner for our customers — supporting them through onboarding, training, and continuous success with our platform. You'll help build strong relationships, turn feedback into action, and ensure that every customer gets the most out of our product and partnership.

Your Responsibilities

Take ownership of the full customer success journey — from onboarding and training to ongoing engagement and upselling
Categorize, prioritize, and respond to incoming feedback via our Jira Service Management platform
Collaborate closely with our Sales and Product teams to ensure smooth handovers, seamless implementations, and sustained customer satisfaction
Continuously improve our internal processes and tools to deliver outstanding customer experiences
Build and maintain long-term, trust-based relationships with customers and key stakeholders
Monitor usage and collect feedback to identify upsell opportunities and prevent churn
Develop clear, accessible training materials tailored to customer needs

Your Qualifications

Relevant experience in Customer Success, ideally within B2B software and/or the healthcare sector
Completed degree in Business, Medicine, Technology, or a comparable field
Ability to manage multiple customers and coordinate various stakeholders effectively
Excellent communication skills and the ability to convey complex topics clearly and effectively
Solution-oriented mindset with a hands-on approach and focus on impact
Fluency in German, and good proficiency in English

Your Benefits

A flexible as well as results-oriented working environment and trust-based working hours  
A variety in your tasks and the opportunity to take ownership
An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios
Ability to gain valuable hands-on experience in a startup backed by leading international VCs
Attractive salary and virtual company shares
A monthly meal allowance up to 75 euros, the cost coverage of the Germany ticket (Deutschlandticket), and other additional benefits, such as UrbanSportsClub membership, a bike leasing program and corporate benefits

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