Offer summary

Qualifications:

Fluent in English, both verbal and written., At least 1 year of experience in client service or payment department within banking., Customer-focused with a proactive attitude and high ownership., Eager to learn continuously about corporate banking and payment processes..

Key responsibilities:

Support PED teams by managing payment investigations and inquiries.

Collaborate with internal stakeholders to resolve payment issues.

Learn the intricacies of payment processes in the banking sector.

Contribute to a client-centric environment within an international team.

Job description

About the position

Welcome to Pan European Desk (PED), a team that has redefined and revolutionized the banking experience for large corporate clients of ING with pioneering spirit and can-do approach. In 2018 we launched our department as a pilot project that has grown from 3 account managers to 100, from 5 clients to 1600, and in 2025 we are ready to take the next big step by launching a new PED Mid-Office Payments Team to support the existing PED teams and our growth.

Would you like to know about PED more? Then check by yourself: https://www.youtube.com/watch?v=DU_0y-jzrZA

Job Description

The PED Payments Capability team will support the existing PED teams by providing E2E support for the various investigations and payment inquiries we handle in PED. As a member of Mid-Office team you will not have direct contact with the client, but your work will have a direct impact on them and as such we are looking for responsible individuals with a client-centric approach at heart.

If you answer yes to following questions you can potentially be a new member of PED Mid-Office Payments Team:

Do you like being like Sherlock Holmes and solving riddles?
Do you have customer-centric mindset and want to support corporate clients?
Do you enjoy being part of something new where you can roll up your sleeves?
Will you enjoy the complex environment of corporate banking mixed with a positive and casual workplace environment?
You like working in truly international team (over 16 nationalities) and enjoy international collaboration?

Tasks and responsibilities of an Account Manager at PED Payments Mid-Office team:

You will become key support for our PED teams - central point of contacts for large corporate companies.
You will be managing various payment investigations, collaborate with PED teams and other internal stakeholders.
You will learn all the ins and outs of payment world in banking sector.

Possibility to Grow:

We understand that experience in corporate banking is very difficult to come by. On the other side, we believe what with right mind set and motivation you can quickly learn and join our team. Due to complexity of work, we have 4 experience levels of account managers (from junior to senior) and our carrier path is transparent and clear.

We are looking for:

People who can take a challenge and turn it into an opportunity!

A person who enjoys collaboration within the team. Without this skill PED would not be in position where it is now. Collaboration keeps us going as corporate banking is very complex world. Perfect combination of your technical skills, thinking outside of the box with client-oriented approach. You go the extra mile to support our colleagues who will subsequently use your solutions to help our clients. A person who likes to celebrate success, but who will roll up sleeves when things are not working out.

Wage (gross)

From 1 650/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component. We have various seniority levels open in Pan European Desk, so please apply!

Personality requirements and skills:

• You are fluent in English - verbal and written

• You have at least 1 years of experience in client service function or in payment department from banking sector

• You are customer-focused and understand that everything we do affects our customers (Attentiveness and Proactiveness)

• You have large appetite to learn continuously in corporate banking

• You are recognized as person with high level of ownership

• You feel comfortable in a fast-changing environment.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks