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Payment Operations Specialist

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Salary:

14 - 14K yearly

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica, Argentina

Offer summary

Qualifications:

Experience in IT from 1 year, Advanced English proficiency, Advanced Excel skills, Experience with billing and invoicing systems, Familiarity with HelpDesk tools.

Key responsabilities:

Manage partner payments, loans, and documents
Resolve payment operations cases
Collaborate with other student-facing teams

TripleTen E-learning Scaleup https://linktr.ee/

51 - 200 Employees

See more TripleTen offers

Job description

Thank you for your interest in TripleTen! We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT. Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative.

Please note that to apply for this position, you will be required to record a short video on a user friendly platform Hireflix (in addition to your application with CV). Thank you for your understanding!

What you will do:

The Payment Operations Team is dedicated to ensuring seamless administrative and operational support for students throughout their educational journey. This team works across multiple functions including management of students’ documents, accounting, payment and refund processing, loan approvals, data analysis, and reporting. They play a crucial role in facilitating smooth operations between students, finance and analytics, ensuring that every student's experience is well-coordinated and efficient.

Manage partner payments by verifying student details, approving loans, establishing payment schedules, and handling partner payment accounting;
Oversee loan approvals by monitoring student progress, verifying loans, canceling ineligible loans, and collecting data from other teams;
Handle student documents such as enrollment agreements, transcripts, and suspension notices, coordinating with other teams for issue resolution;
Resolve payment operations cases including sending payment links, adjusting payment schedules, handling program transfers, and addressing technical issues;
Collaborate with other student-facing teams to ensure smooth operations and effective resolution of student issues related to payments, refunds, and documents.

Requirements:

Has perfect communication and interpersonal skills to interact inside our little team and the big TripleTen team;
Quickly adapts and acts in conditions of partial uncertainty;
Perfectly orients in large amounts of information and can independently get to the bottom of the matter;
Can organize themselves, everyone and everything around;
Always looks for ways to improve everything around them, is proactive;
Knows how to set tasks and control their implementation;
Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well;
Has an analytical mindset & systemic thinking;
Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life;
Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.

Hard Skills:

Work experience in IT from 1 year;
Experience in building processes from scratch;
Advanced English (written and spoken);
Advanced level of Excel;
Billing & invoicing systems;
HelpDesk;
Data Management Tools;
Copywriting.

Soft Skills:

Communication and interpersonal skills. The ability to speak in detail, convincingly, and ask questions clearly. Ability to work independently and in a team, to contact stakeholders.
Adaptability. The ability to adapt and act in conditions of partial uncertainty.
Self-organization. The ability to manage time and resources.
Optimization skills. Expertise and improvement of working processes. The ability to create and upgrade systems, and solve problems.
Research skills. The ability to search for and create resources, information, and exit routes.
Management skills. Skills of goal setting and development management (project, own career, etc.). The ability to distribute tasks and synchronize with other team members even with large differences in the styles and content of work.
Analytical mindset & systemic thinking. The ability to collect and organize data, analyze and identify patterns, and collect basic statistics.
Mindfulness, accuracy, and meticulousness to do routine work well.
Presentation skills. The ability to share information about new features in detail with the team so that this information is clear to everyone and doesn't bypass anyone.
Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.

What we can offer you:

Compensation in the amount of $1150 gross per month;
Full-time remote collaboration;
A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
Growth. Our product is expanding quickly, so it's a great time to get on board and challenge yourself.
Diverse and tight-knit team which is spread out across Israel, Serbia, USA, Georgia, Armenia and more.

Disclosures:

*At this time we are unable to offer H-1B, L-1A/B sponsorship opportunities.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.