Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English, both written and spoken., Previous experience in customer service, especially in online job or freelance environments., Strong communication and interpersonal skills with a customer-focused approach., Ability to work independently in a remote setting and manage diverse inquiries..

Key responsibilities:

Provide high-quality customer support to Nordic-speaking users of virtual job and freelance platforms.

Assist users with inquiries related to job postings, applications, and freelancer services.

Resolve customer issues efficiently, ensuring a positive user experience.

Collaborate with internal teams to relay user feedback and suggest improvements.

Job description

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a Nordic Speaking Customer Support representative dedicated to our Virtual Job & Freelance Platforms Department. Embracing our commitment to connecting talented individuals with meaningful careers, encapsulated by our motto 'With a new dawn comes your Next Job!', this role focuses on providing exceptional support to customers who are navigating virtual job markets and freelance opportunities. In this position, you will assist customers in addressing inquiries, resolving challenges, and enhancing their experience with our platform. If you are passionate about empowering others in their job search and freelance endeavors, we would love to hear from you!

Responsibilities

Provide high-quality customer support to Nordic-speaking users of our virtual job and freelance platforms.
Assist users with inquiries related to job postings, application processes, and freelancer services.
Resolve customer issues and complaints efficiently, ensuring a satisfactory user experience.
Document all customer interactions accurately and update relevant systems accordingly.
Collaborate with internal teams to relay user feedback and suggest service improvements.
Stay updated on the latest platform features and industry trends to provide relevant assistance.
Encourage a supportive community atmosphere for users engaged in freelance work.

Requirements

Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English, both written and spoken.
Previous experience in customer service, particularly in online job or freelance environments.
Strong communication and interpersonal skills, with a customer-focused mindset.
Problem-solving abilities and a capacity to manage diverse inquiries and issues.
Familiarity with customer support software and online platforms is a plus.
Ability to work independently in a remote setting, proactively managing tasks and priorities.
A passion for helping others succeed in their job and freelance endeavors.

Benefits