Offer summary

Qualifications:

Bachelor's degree is required., Strong understanding of current fashion trends and styling., Excellent communication skills, both written and verbal., Ability to learn quickly and adapt to new systems..

Key responsibilities:

Assist in styling customer edits and ensure quality control.

Respond to customer inquiries via email and provide personalized support.

Build relationships with customers and gather feedback to improve service.

Support claims and collections processes as needed.

Job description

Wantable fuels self-confidence personally and professionally.

Do you have a passion for style and love to connect with people? Are you looking to apply your passion, hustle, and hard work in a fast-growing, fast-moving online fashion retail company? Want to use your heart and hustle to support a best-in-class style & service experience? Most of all, would you like to work for a company that believes you can make a real difference in someone’s life by fueling their self-confidence? Then, we want to hear from you!

Wantable is looking for thoughtful, positive, and creative Customer Support Assistants who are willing to support the connection of a customers’ style needs with inventory/data to deliver custom-styled boxes of clothing (and accessories) called Edits. As a flexible and decisive Customer Support Assistant, you will also be a part of creating exceptional customer service experiences through answering emails that drive fast and seamless resolutions.

Must be available to work a minimum of 15 hours weekly between the hours of 8am-5pm CST (10pm-7am PHT). This position reports to the Customer Support Supervisor.

STYLING RESPONSIBILITIES: (75%)

Support the styling of customer edits through basic service and quality control tasks.
Utilize the customer profile, requests, and feedback to complete a partnered service with the customer.
Building relationships and communicating with customers through a personalized note.
Meeting quality and efficiency standards.
Be the system expert. Navigate and adapt through frequent system and process changes.

CUSTOMER SERVICE RESPONSIBILITIES: (25%)

Respond to customer emails for specific order or account inquiries
Create real-time, thoughtful and well-written responses, and escalate as needed
Be the voice of the customer internally, recommend products, services and/or improvements/opportunities in the customer journey
Proactively work to retain customers by navigating challenges and issues with quick responses, going the extra mile to ensure customer satisfaction, and inviting customers to reconsider cancelation
Assist with tasks related to claims and collections processes

Other duties as assigned by the Customer Support Supervisor.

You’ll be a rockstar in this role if:

You’re flexible and comfortable with styling customers on a virtual dashboard and using a support platform to respond to customer inquiries
You’re driven to maintain high performance in determined key performance indicators
You’re driven by data to make quick decisions
You have the ability to empathize with customers, and always have them top of mind

We want you on our team if you:

Have an excellent understanding of style, current trends and outfit building
Enjoy creating personal connections
Display excellent problem-solving skills with an ability to make decisions quickly with a strong point of view
Demonstrate strong written and verbal communication skills
Learn quickly so you’ll swiftly and easily navigate internal software, enabling you to efficiently manage your time
Communicate effectively with team members and the Customer Support Supervisor
Adapt easily to change in a fast paced, deadline driven environment
Have a bachelors degree

Preferred experience, but not necessary: