Customer Service Representative (EGGS - 05102024 - FTCSR)

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Proven experience as a Customer Service Representative or similar role., Strong communication skills in English, both written and spoken., Tech-savviness with familiarity in software tools like Asana, Slack, and Airtable., Ability to work independently, multitask, and resolve issues swiftly..

Key responsibilities:

  • Manage and respond to support emails and live chat inquiries.
  • Escalate complex issues to technical support teams.
  • Direct clients to appropriate departments and assist with agreement creation.
  • Coordinate project updates and provide access to necessary tools for team members.

RippedBoxStation logo
RippedBoxStation Startup https://www.rippedboxstation.com
11 - 50 Employees
See all jobs

Job description

Position: Customer Service Representative

Number of hours: 40 hours/week

Time Zone: New York Time

Tasks required:


  • Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly

  • Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff

  • Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance

  • Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete

  • Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs

  • Communication Facilitation: Help coordinate and communicate project updates from our team to clients to keep them informed of progress

  • Access Provisioning: Provide team members with access to client assets such as Asana, Harvest, 1Password, and Slack channels to facilitate smooth project execution

  • Other ad hoc tasks that would be assigned


Requirements:


  • Proven work experience as a Customer Service Representative or relevant role is required

  • Demonstrate tech savviness with a robust understanding of software tools and platforms pertinent to the role

  • Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageous

  • Proven experience in a support role, with a strong ability to handle both internal and external communications

  • Excellent problem-solving skills; ability to address and resolve issues swiftly

  • Strong organizational skills and the ability to multitask effectively

  • Outstanding communication abilities, with proficiency in writing and speaking in English

  • Knows how to craft responses and do meaningful conversations

  • The ability to take initiative and work independently as well as seek direction

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Multitasking
  • Teamwork

Customer Service Representative (B2B) Related jobs