Offer summary

Qualifications:

Minimum 5 years of experience in B2B client management or client success roles., Experience in the finance and payments industry is preferred., Higher education in Business Management, Economics, or related fields is advantageous., Excellent English communication skills, both written and verbal; German language skills are a plus..

Key responsibilities:

Build and maintain sustainable client relationships throughout the client lifecycle.

Serve as the main point of contact for B2B clients and coordinate with internal departments.

Understand client needs, create fee proposals, and negotiate service terms.

Assist with onboarding and ensure a positive client experience.

Job description

For our client, a financial institution located in Limassol, we are looking for a Senior Account Manager (w/m/d).

Founded in 2019, this financial institution is a deposit-taking fintech, regulated under the Swiss Federal Banking Act. They offer multi-currency IBAN accounts, global payment acceptance and disbursement for modern businesses.

Responsibilities:

Establish and maintain sustainable client relationships from day one, including initial incoming requests, onboarding process, activation, and throughout the entire relationship
Acting as a single point of contact for the B2B clients and facilitating dialogue between them and the different departments, like operations or compliance
Understanding client needs and the challenges they face, create fees offers and negotiate service terms and conditions
Advising our clients regarding products and services
Assisting with onboarding, ensuring that the opening process is completed quickly and contributing to a positive client experience
Possess strong expertise in compliance, staying up-to-date with regulations and industry standards
Achieving set targets and establish sustainable client relations
Maintaining and updating the CRM (Pipedrive)
Reporting directly to the Head of Account Management

Required experience:

5+ years of experience in a B2B client management/client success role
Experience preferably within the finance and payments industry
Higher education in Business Management, Economics, or other would be an advantage
Ability to prioritize own workload and work with minimum supervision
Excellent written and verbal English communication skills and ability to convey complex information in a clear, understandable way
German language knowledge is advantageous

Benefits:

An attractive compensation package based on qualification and experience
Yearly performance-based bonus
Corporate pension plan after a 3 month probationary period
"Mild-Hybrid-remote" Model (1 day Home-office per week)
Fast growing company with the possibility of further development
Unique, friendly & multicultural working environment with many opportunities for career growth and personal development
Modern workplace in the heart of Limassol with all necessary equipment
Several weeks of structured induction with individual training on our products from your personal mentor

Required profile