Customer Engagement Specialist - Korea

About us

Our mission is to reinvent the way people learn, starting with language. We begin by teaching the next billion people English, Spanish, and French.

English is the global language of business, culture, and communication, and over 1.5 billion people around the world are actively trying to learn right now. Others dream of communicating with the half-billion native Spanish speakers across the globe. The problem is that it's nearly impossible to learn to speak a language without constant access to a speaking partner. Grammar and vocab apps don't really help – you need to actually converse with someone.

Speak is on a journey to fix this. We're creating an AI-powered experience that replicates the flow of a conversation, without needing a human on the other end. The goal is to make it radically more accessible to be able to have conversations in a foreign language and eventually help hundreds of millions of people gain fluency who otherwise wouldn't be able to.

We started on this journey over five years ago and we've still got a long ways to go. We're thoughtfully adding new team members only when we think they can truly play a big role in our mission.

Speak launched first in South Korea where we have quickly grown to become the top grossing education app in the country. We have now delivered this winning product to more than 40 countries globally and are continuing to expand to more markets in the coming months. The company is well funded, and as of December 2024, we've reached a $1B valuation with our Series C round, through key partners like Accel, OpenAI, Founders Fund, Y Combinator, Khosla Ventures, Lachy Groom, Josh Buckley, and more. We’re a team of more than 90 based throughout San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.

About This Role:

Speak is seeking a motivated and empathetic Part-Time Customer Engagement Specialist (Contractor) to join our B2B team. In this vital role, you will focus directly on our enterprise end learners – the employees of our corporate clients – to ensure they successfully activate their accounts and achieve their English goals. You will be instrumental in helping individuals unlock their potential through our AI-powered language learning platform, making a tangible difference in their journey to fluency.

This role is ideal for someone who thrives on direct user interaction and is passionate about seeing learners succeed. You will partner closely with our Customer Success Managers (CSMs) to deliver impactful engagement strategies.

What You’ll Be Doing:

• Proactive Learner Outreach: Engage with end learners through calls, emails, and SMS to encourage initial product activation (first-time login) and sustained usage.

• Driving L&D Goals: Monitor learner progress towards specific usage targets and provide encouragement and support to help them meet these objectives.

• Collaboration with CSMs: Partner with Customer Success Managers to understand account-specific engagement strategies and best practices. You will be responsible for ensuring learner engagement activities and progress are accurately tracked, primarily using HubSpot.

• Messaging and Material Development: While CSMs will provide guidance and templates, you will have the autonomy to adapt and craft compelling messages. You will also contribute to building engagement materials, which may include call scripts, email/SMS templates, and learner-facing one-pagers (potentially using tools like Figma).

• User Support & Guidance: Assist learners, including those who may be less tech-savvy, in navigating the Speak platform and overcoming any initial hurdles to ensure a smooth learning experience.

What We’re Looking For:

• Native/Fluent Korean Speaker: Essential for effective communication with our learners in Korea.

• Proven Outreach Experience: Demonstrated experience in a customer-facing role involving proactive outreach, such as customer support, sales development, or cold calling/emailing.

• Excellent Communication Skills: Strong verbal and written communication skills in Korean. Good proficiency in English is a plus.

• Empathetic & Persuasive: Ability to connect with learners, understand their challenges, and motivate them towards their goals.

• Tech-Savvy: Comfortable learning and using new software (e.g., CRM systems like HubSpot, communication tools). Experience guiding others through digital products is crucial.

• Organized & Proactive: Ability to manage outreach to multiple learners, track progress, and take initiative to improve engagement.

• Passion for Learning/Education: A genuine interest in language learning, education, or L&D is highly desirable.

• Collaborative Spirit: Eagerness to work closely with the CSM team and contribute to a shared mission.

• Experience with Figma or similar design tools is a plus.

Role Details:

• Type: Part-Time Contractor

• Hours: Approximately 20 hours per week.

• Duration: Initial 3-month contract, with the potential for extension based on performance and business needs.

• Location: Remote (Korea-based preferred). Preference for candidates who can be available for in-person training if feasible.

If you are a proactive, empathetic individual fluent in Korean and passionate about empowering learners, we encourage you to apply!

Why work at Speak

1. Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.

2. Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.

3. Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.

4. Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.

Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.