Offer summary

Qualifications:

3-8 years of experience in IT help desk or technical support roles., Hands-on experience with Windows and Linux environments., Outstanding English proficiency, both spoken and written., Strong problem-solving mindset and customer-focused attitude..

Key responsibilities:

Provide first-level technical support for hardware, software, and network issues.

Troubleshoot and resolve problems on Windows and Linux systems.

Escalate complex cases to senior support teams as needed.

Keep accurate records of issues and resolutions.

Job description

Requirements:

3-8 years of experience in IT help desk or technical support roles.
Hands-on experience with Windows and Linux environments.
Outstanding English proficiency must speak and write like a native American English speaker.
Strong problem-solving mindset and a customer-focused attitude.
Ability to work independently while remote, and willingness to transition to onsite if required. Excellent organizational skills and attention to detail.

Responsibilities:

Provide reliable first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve problems on both Windows and Linux systems.
Escalate complex cases to senior support teams as needed.
Keep clear and accurate records of issues and resolutions.
Deliver exceptional customer service through fluent, professional English communication both spoken and written.
Assist with installations, configurations, updates, and day-to-day IT maintenance tasks.

Required profile