Offer summary

Qualifications:

Customer focused with strong interpersonal and communication skills., PC literate and able to prioritize workloads effectively., Experience with network/IP based products, CCTV, and Intruder systems is desirable., Ability to work in a changing environment and be a team player..

Key responsibilities:

Screen and process incoming calls for technical support.

Perform remote diagnostic checks and follow up on maintenance issues.

Ensure all sites are accessible remotely and maintain up-to-date schedules.

Provide accurate information for engineer follow-up visits and prioritize workload.

Job description

Key Purpose of the Job

Working alongside the Technical Support team using customer service skills to screen and process calls coming into the department. Once fully trained in the position, you will be able to use remote diagnostic tools to carry out CCTV and Intruder maintenance checks and engineer follow up calls for any faults documented.

There will be a 6 month progression plan in place to upskill to a level 1 Technical Support Technician to further support the customer with basic remote fixes.

Key Job Responsibilities

Requirement to work a 4-week rolling rota Shift 1 (8-4) Shift 2 (9-5) Shift 3 (11-7) Shift 4 (9-5) Monday to Friday
Remote software and site set up. Ensure all sites are accessible remotely and follow up if not
Keep up to date with the maintenance schedules for all sites
Make sure all systems are fault free and full follow up action for site with issues flagged
To ensure prompt and accurate information is scheduled for any engineer follow up visits
To prioritise work load and meet contractual deadlines.
Portray Kings Secure in a professional manner and work as part of a team to achieve an impeccable delivery of service.
To provide a positive experience for customers ensuring prompt and accurate information is captured.

Requirements

Essential requirements for the job

Customer focused
PC Literate
Team player
Strong interpersonal and communication skills
Ability to prioritise workloads
Exceed all tasks given
Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
Ability to work within a continually changing environment
Network/IP based product experience

Desirable requirements for the job

Experience with CCTV and Intruder
Experience of VMS software
Experience working on Protean

Benefits

Benefits

Supportive and Collaborative Environment
Company Health Care Plan
Company Pension
Life Insurance
25 days holiday plus Bank Holidays
Development Opportunities
Referral Scheme
Employee Recognition Scheme
Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
Cycle to Work Scheme
Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment process, we do so as an Equal Opportunities Employer.

Salary: £23,809.50

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