Offer summary

Qualifications:

2 to 5 years of experience supporting clients in financial services., Proficiency with Windows OS and understanding of FIX protocol., Basic knowledge of TCP/IP, networking, and SQL databases., Excellent communication skills and attention to detail..

Key responsibilities:

Provide technical support via phone, email, and chat to clients.

Manage upgrades, migrations, and system checks for the company's applications.

Troubleshoot and analyze technical issues related to trading and quoting.

Coordinate weekend support activities with the support team.

Job description

Our client a fast-growing financial systems company with global reach is hiring an Application Support Engineer (Weekend Shift) for its Limassol, Cyprus office. Our client provides advanced trade routing and execution technology to over 200 financial institutions worldwide, offering a low-latency, scalable platform integrated with leading execution venues. Known for its strong engineering culture and collaborative work environment, the team is focused on delivering high-performance, customizable solutions to banks, brokerages, and hedge funds.

With increasing demand for digital asset trading, the company has adapted its platform to support 24/7 operations, positioning itself to lead in both crypto and traditional FX markets as they move toward extended trading hours. This role offers a unique opportunity to join a recognized Best Place to Work and contribute to a cutting-edge financial technology environment.

Your new role:

As the Application Support Engineer you will support customer-facing operations by responding to operational and business issues. You will be responsible for planning, deploying, and supporting client implementations of the company products.

You will also be responsible for the planning and execution of weekend activities in coordination with our existing Monday to Friday support team. This work will include carrying out upgrades and migrations for the company application software, processing client service requests, and providing application support to clients over the phone, email, and live chat.

As the successful applicant for the Application Support Engineer position you will be required to work full-time hours spread across set days during the usual business week and weekend. The typical schedule will be either Saturday or Sunday plus four weekdays. This is subject to an initial training period of 8 weeks from the commencement date where all work will be performed from Monday to Friday. Your schedule is provided in advance allowing you to plan your weekend ahead.

Your Duties:

Provide customer support in accordance with company SLAs via email, phone, or live chat.
Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritize and escalate issues according to the severity and details of each case.
Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
Manage upgrades and migrations for the company related application software. Perform system check-out after the process is completed.
Develop subject matter expertise and be an ambassador of digital asset knowledge within the team.
Work with clients to appropriately configure each aspect of the company application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.

Your Skills:

Excellent verbal and written communication skills and high attention to detail.
Ability to process multiple client communication streams and make high-quality decisions under pressure.
Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
High proficiency level (power user) with Microsoft Windows OS.
2 - 5 yr experience supporting clients in the financial services industry.
Has demonstrated proficiency with investigations related to trade execution and market data distribution processes and lifecycles.
Understanding of FIX protocol.
MetaTrader 4/5 application knowledge is preferred/desired.
Basic knowledge of TCP/IP and Networking.
Basic knowledge of SQL (PGSQL, MYSQL).

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