Offer summary

Qualifications:

6+ years of experience in social media, community management, or digital strategy., 2+ years of experience supervising or leading teams., Strong background in social content development or content strategy is a plus., Bachelor’s degree preferred, with agency or brand-side experience being advantageous..

Key responsibilities:

Lead the strategic development and execution of community management for high-profile client accounts.

Design and implement content and engagement frameworks to enhance brand presence and community interaction.

Manage a team of Community Managers, ensuring consistency and quality in communication.

Act as a client-facing strategic lead, advising on reputation management and delivering performance-based reporting.

Job description

Full-Time | Remote (Must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX)
Non-Traditional Hours Required

At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.

We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.

This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.

What You’ll Do

Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

What You’ll Bring

6+ years of professional experience in social media, community management, or digital strategy
2+ years of experience supervising or leading high-performing teams
Strong background in social content development or content strategy is a plus
Proven ability to build engagement strategies for well-known brands
Excellent writing, editing, and communication skills
Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
Flexible availability for evenings, weekends, and holidays
Bachelor’s degree preferred; agency or brand-side experience a plus

Required profile