Client Success Manager - (HR31659DM)

Job Title: Client Success Manager
Location: Remote (Atlantic Time)
Salary Range: up to 2200 USD

Work Schedule: Full-time (40+ hours/week), 10:00 AM to 6:00 PM (Atlantic Time)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a Canada-based digital agency that helps North American businesses grow through branding, website development, local SEO, lead generation, and marketing strategy. The team embraces a flexible, growth-oriented, remote-first culture built around integrity and transparency.

Position Overview:

We're looking for a proactive, systems-minded Client Success Manager to guide clients from onboarding through the full lifecycle of their partnership. You'll be the trusted point of contact for new and existing clients, ensuring that every interaction is intentional, supportive, and aligned with long-term success. This role is ideal for someone who thrives at the intersection of project coordination, relationship-building, and process improvement.

Key Responsibilities:

• Manage the post-sale client onboarding experience, including form walkthroughs, kickoff calls, and expectation setting.
• Maintain client health through NPS and relationship tracking, conducting proactive check-ins and preventing churn.
• Coordinate project execution internally by creating and tracking tasks in Monday.com.
• Serve as a client advocate, escalating issues and pushing for internal alignment where needed.
• Support ongoing communication through email, Slack, and GHL (GoHighLevel) inboxes.
• Document and suggest improvements to client success workflows in collaboration with the process development team.

Qualifications:

• Prior experience in customer success, account management, or project coordination.
• High comfort level using multiple software tools (e.g., Monday.com, GHL, Gmail, Slack).
• Strong written communication and fluency in English (C2 level).
• Proven ability to manage multiple priorities and follow through consistently.
• A mindset focused on solutions, collaboration, and continuous improvement.

Nice-to-Haves:

• Background in digital marketing, SEO, or web development services.
• Experience implementing or managing NPS/client feedback systems.
• Passion for building relationships while optimizing systems and processes.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.