Offer summary

Qualifications:

At least 4 years of experience in Client Success or Account Management., Experience working with B2B clients and delivering tailored products., Fluency in both Spanish and English is essential., Strong communication and problem-solving skills..

Key responsibilities:

Manage long-term relationships with clients in the sports industry.

Lead product onboarding, training, and ongoing support for clients.

Collaborate with internal teams to improve onboarding and engagement.

Represent the company at client events and communicate platform insights.

Job description

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

🚀 Join Onebox – Where Innovation Meets Entertainment

Onebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.

If you love dynamic environments, customer success, and the world of sports and live events, this is your place.

📍 Based in Barcelona with a hybrid model (or friendly remote if you live outside the area – travel to HQ twice a year covered).
💡 A team that values ownership, collaboration, and impact.
🎟️ Building smarter ticketing solutions for the entertainment and sports industries.

Your Mission

We are looking for a B2B SaaS Client Success Manager to join our Sports squad, a strategic team working with key clients in the sports industry.

You will manage long-term relationships, lead product onboarding, training, and ongoing optimization, helping clients succeed through tailored solutions and outstanding service.

This is an opportunity to blend business strategy, relationship management, and technical expertise, working closely with internal teams to improve customer engagement and optimize onboarding flows.

About the role:

Guide clients from pre-sales demos to onboarding and long-term support.
Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service.
Build trusted relationships and proactively identify upsell opportunities.
Work closely with internal teams (design, sales, tech and product) to improve the onboarding experience and drive engagement.
Collaborate with Client Support to ensure fast and effective responses.
Conduct a thorough analysis of the platform’s product gaps in relation to market needs and requirements, and effectively communicate these insights to the Product Team for further development.
Represent Onebox at client events and ensure flawless execution.
Educate and engage clients, helping them unlock the full potential of the platform.

About you:

Must-haves

4+ years in Client Success or Account Management
Experience with B2B clients and tailored product delivery
Fluency in Spanish and English – essential for client interactions.
Strong communication and problem-solving skills
Instinct for commercial opportunities – ability to identify client needs and drive platform adoption.

Nice-to-haves

Experience in sports, ticketing, event management, or a SaaS environment.
Additional languages
International work experience

What’s In It for You?

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Private Health insurance discounts
Wellhub access–for you and your family
Possibility of remote working from home!

Diversity & Inclusion

At Onebox, we believe in fostering an inclusive and diverse environment, where different perspectives drive innovation. We encourage applications from all backgrounds, genders, and experiences.

Even if you don’t meet 100% of the requirements, don’t hold back. We value mindset and potential as much as experience.

🎟️ Ready to Build the Future of Ticketing?

Apply now and become part of the Onebox team!

Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

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