Offer summary

Qualifications:

High School Diploma or GED is required., Previous front desk experience is preferred., Good communication and customer service skills., Ability to remain calm and alert during busy times..

Key responsibilities:

Greet guests warmly and provide accurate information.

Complete guest registration and reservation processes.

Confirm room details and handle check-out procedures.

Address guest requests and resolve any issues during their stay.

Job description

Job Details

Level: Entry

Job Location: Hampton Inn Airport - St Louis , MO

Position Type: Full Time

Education Level: Not Specified

Salary Range: $15.50 - $15.75

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Greet customers immediately with a friendly and sincere welcome. Use a positive voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by obtaining data from the guest and/or reservation. Input information. Confirm pertinent information, including number of guests, room preference, special requests and departure date.
Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
Post charges and close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

High School Diploma or GED

Front Desk Experience

Required profile