Offer summary

Qualifications:

High school diploma or equivalent required., 1-3 years of customer service experience or related work., Ability to respond promptly and professionally to customer inquiries., Basic troubleshooting and problem-solving skills..

Key responsibilities:

Respond to customer inquiries via telephone and email.

Process customer orders, bills, and service applications.

Troubleshoot and resolve customer complaints.

Work with established procedures under moderate supervision.

Job description

Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Duties & Resp: Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints. KSAs: Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisionsWorks with established procedures with a moderate degree of supervision. High school diploma and 1-3 year s of experience; post-secondary school education may substitute for years of experience(or equivalent)

Position Location:

Massachusetts

Compensation Range:

$15.00 - $25.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Required profile