Offer summary

Qualifications:

1-3 years of hands-on technical networking experience., Experience with next-generation firewall technologies (Palo Alto, Fortigate, Cisco, etc.)., Knowledge of networking concepts (TCP/IP, Routing, Switching) and network defenses., Strong time management and communication skills, with the ability to explain technical details to non-technical audiences..

Key responsibilities:

Remediate network connectivity and device issues for clients.

Troubleshoot client network device issues related to managed services.

Conduct investigations into issues and escalate to Level II and engineering teams as necessary.

Perform upgrades and patch management on network devices as required.

Job description

The Purpose Driven Career Objectives of a NOC Agent role

Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and peoplefirst approach. Our deep bench of cybersecurity experts uses worldclass threat intelligence as part of a Fusion Center to detect, respond, and remediate advanced cyber threats.

The NOC Agent position on our Perimeter Security Services team is responsible for the support of client configuration requests, break/fix troubleshooting and change management of Nuspire Managed Security Services. This role is part of a 24/7/365 team dedicated to supporting Nuspire’s clients and ensuring these services are up and in a healthy state. The ideal candidate will have at least 13 years of handson experience with firewall configuration and troubleshooting, network architecture and design, and an understanding of networking concepts.

Work information:

Rotating work schedule
Remote work (equipment would be provided)
HMO on day 1

To apply for NOC Agent, you are excellent at:

Remediate network connectivity and device issues for clients
Troubleshoot client network device issues related to inscope managed services
Conduct investigations into issues and escalate Level II and engineering team necessary or required
Work with vendors on the resolution of support tickets
Work on projects as assigned by management
Perform upgrades and patch management on network devices as required

Your Success Profile includes:

This position requires at least 1-3 years of hands-on technical networking experience
Experience with next-generation firewall technologies (Palo Alto, Fortigate, Cisco, etc)
Knowledge of networking concepts (TCP/IP, Routing, Switching)
Knowledge of network defenses such as firewalls, IDS/IPS, Proxies
Knowledge of troubleshooting routing and switching issues
Strong time management skills
Excellent verbal and written communication skills
Strong critical thinker
Ability to review packets with tools such as Wireshark and TCPdump
Experience with Linux operating systems
Ability to explain technical details to nontechnical audiences

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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