Offer summary

Qualifications:

Salesforce Certified Administrator certification is required., Experience with ticketing systems like Jira, Service Cloud, or Zendesk is essential., Familiarity with CRM and eCommerce platforms such as Shopify and Ultracart is preferred., Strong communication skills and a proactive problem-solving mindset are necessary..

Key responsibilities:

Manage day-to-day Salesforce processes and resolve tickets for assigned brands.

Train and support internal and client users on Salesforce tools and processes.

Collaborate with technical teams to investigate feature requests and design solutions.

Configure Salesforce for new brands to ensure smooth onboarding and user experience.

Job description

Join Tribe Wellness Sales as a Salesforce Brand Solutions Specialist

Be the Hero Who Helps Teams Thrive

Hey there — I’m Tatum Thomas, Chief Technology Officer of Tribe Wellness Sales, Inc., based in Austin, TX. I’m hiring a Salesforce Brand Solutions Specialist to join our full-time, 40-hour-a-week remote team.

This isn’t just a job. It’s your chance to be the person our internal teams and clients trust to make Salesforce work seamlessly — so they can do what they do best: deliver wellness products that change lives.

If you love solving problems, making systems run smoother, and helping people get more out of the tools they use every day, this is your moment to shine.

The Problem We’re Solving

At Tribe Wellness Sales, we power health & wellness brands with customized Salesforce experiences that drive sales and customer satisfaction.

But here’s the challenge: without a proactive Salesforce Brand Solutions Specialist, inefficiencies creep in — onboarding slows down, users get stuck, and sales opportunities get lost. Internal teams get frustrated, clients lose trust, and customers miss out.

That’s where you come in. You’re the hero who keeps Salesforce humming across multiple brands, ensuring internal users and client users have the tools and guidance they need to succeed.

Your Role in the Story

Picture this: you’re logging in from home, Monday through Friday, 8 AM–4 PM CST. You own the Salesforce experience for one or more of our client brands — and for the internal Tribe Wellness team members who sell and support those brands.

You’ll handle a variety of tickets:
✅ Quick updates (permissions, profiles, fields)
✅ Process fixes
✅ Feature request triage and solution shaping
✅ User coaching and training
✅ Brand onboarding configuration
✅ Data validation and cross-system coordination

You’ll be the go-to Salesforce expert for your assigned brands. You’ll understand their sales processes deeply, help configure and maintain brand-specific Salesforce components, and collaborate with me and our technical team on improvements.

When a request comes in, you won’t just "click buttons" — you’ll think critically, ask smart questions, and help shape solutions that scale.

Here’s What You’ll Do

Own It:
Manage all day-to-day Salesforce processes and tickets for your assigned brands and internal teams.

Solve It:
Use your ticketing system experience (Jira, Service Cloud, Zendesk) to resolve issues quickly and thoughtfully — earning quarterly bonuses tied to your ticket resolution performance.

Guide It:
Train and support both internal users and client users on correct Salesforce processes, reports, and tools.

Shape It:
Collaborate with me and our developers to investigate feature requests, contribute ideas, and help design Salesforce solutions that fit each brand’s needs.

Build It:
Help configure Salesforce for new brands — profiles, roles, record types, price books, products, and integration touchpoints — ensuring smooth onboarding and a great user experience.

Who You Are

You’re a Salesforce-savvy problem solver who loves making systems work better. You think in terms of process, not just configuration. You take ownership, stay organized, and communicate clearly. You love helping people succeed with technology — whether that means solving a bug, clarifying a process, or shaping a new feature.

You thrive in a remote-first, fast-moving environment. You’re not afraid to ask questions, take initiative, and suggest better ways of doing things.

Most of your day will involve working with internal employees and managers who operate Salesforce daily to manage sales and opportunities — but you’ll also support client users where needed.

Must-Haves

Certifications:

Salesforce Certified Administrator

Salesforce Sales Cloud Consultant Certification

Salesforce Platform App Builder Certification

Experience:

Ticketing systems: Jira, Service Cloud, Zendesk

CRM & eCommerce: Shopify, Sticky.io, Konnektive, Ultracart

Email marketing platforms

Basic understanding of Salesforce integrations (APIs, webhooks, etc.)

Vonage experience is a plus

Skills:

Stellar communication and collaboration — comfortable supporting both internal and client users

Organized and detail-oriented — able to manage multiple brands and process nuances

Proactive problem solver — loves finding and fixing inefficiencies

Process thinker — enjoys building scalable solutions

Comfortable presenting ideas to leadership (you’ll work directly with me on solution design)

Tech Setup:

Reliable 20,000+ Octane Speed internet

Fast computer

Zoom-ready headset

Backup power

Schedule:

Monday–Friday, 8 AM–4 PM CST

40 hours/week

Mindset:

High agency — you take ownership and initiative

Resourceful — you figure things out and drive progress

Passionate about technology and helping people succeed

Why This Matters

Without you, internal users struggle, client users get frustrated, and customers miss out on great wellness products.

With you in this role? You’ll be the linchpin that helps our brands scale, our sales teams thrive, and our clients succeed — backed by a supportive, mission-driven team that wants to see you grow.

You’ll earn your hourly pay plus quarterly performance bonuses — and you’ll build a Salesforce career that will set you apart.