Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Finnish, Norwegian, Swedish) and English, both written and spoken., Previous experience in customer service, preferably in tech or entertainment industries., Strong communication skills with a customer-centric approach and excellent problem-solving capabilities., A genuine passion for music and a positive attitude towards customer care..

Key responsibilities:

Deliver exceptional customer support to clients from Nordic countries regarding music streaming services.

Assist customers with technical inquiries, subscription options, and account management.

Resolve customer complaints and document interactions to improve service quality.

Collaborate with tech and development teams to troubleshoot and report issues.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Nordic Speaking Customer Support representative for the Music Streaming Platform Department. Embracing our motto 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with vibrant career opportunities in the tech and entertainment sectors. In this role, you will provide outstanding support to customers from Nordic countries, assisting them with inquiries regarding music streaming services, resolving issues, and enhancing their overall user experience. If you have a passion for music and a knack for customer service, we’d love to see you thrive in this exciting position!

Responsibilities

Deliver exceptional customer support to clients from Nordic countries, focusing on music streaming services.
Assist customers with technical inquiries, subscription options, and account management.
Resolve customer complaints and issues promptly and efficiently to ensure a positive experience.
Document customer interactions and feedback accurately to improve service quality.
Collaborate with the tech and development teams to troubleshoot and report issues.
Stay updated on new features, promotions, and changes to the music streaming platform.
Promote a positive and engaging environment by encouraging customer interaction and feedback.

Requirements

Fluency in one or more of the Nordic languages (Danish, Finnish, Norwegian, Swedish) and English, both written and spoken.
Previous experience in customer service, preferably in the tech or entertainment industries.
Strong communication skills with a customer-centric approach.
Excellent problem-solving capabilities and a proactive attitude towards helping customers.
Familiarity with music streaming platforms and customer support tools is a plus.
Ability to work independently and effectively in a remote environment.
A genuine passion for music and a positive attitude towards customer care.

Benefits