Offer summary

Qualifications:

Fluency in Spanish and strong proficiency in English, both written and spoken., Previous experience in customer service, preferably in the travel or tourism sector., Excellent communication skills and a friendly demeanor., Strong problem-solving capabilities and attention to detail..

Key responsibilities:

Provide high-quality customer support in Spanish for travel and tour package inquiries.

Engage with customers to understand their travel needs and offer tailored solutions.

Document customer interactions accurately in the CRM system.

Collaborate with travel and booking teams to resolve issues and enhance customer experience.

Job description

Patrique Mercier Recruitment PT is excited to invite you to explore an engaging opportunity for a Spanish Speaking Customer Service Representative in our Online Travel & Tour Packages Department. Are you passionate about travel and eager to assist others in creating their dream vacations? This remote position allows you to connect with Spanish-speaking customers, helping them navigate through our diverse travel offerings, resolve inquiries, and provide personalized recommendations. Join us in delivering unforgettable experiences and making travel dreams come true for our valued customers!

Key Responsibilities

Provide enthusiastic and high-quality customer support in Spanish, assisting clients with inquiries about travel and tour packages.
Engage with customers to understand their travel needs and offer tailored solutions that match their preferences and budgets.
Document customer interactions accurately, ensuring all inquiries, complaints, and resolutions are logged in our CRM system.
Collaborate with the travel and booking teams to resolve issues and ensure a seamless customer experience.
Stay up-to-date with travel industry trends, promotional offers, and tour packages, so you can provide the most current information to customers.
Foster positive customer relations through proactive communication and follow-ups, ensuring customer satisfaction at every touchpoint.
Participate in training sessions to enhance your skills and keep up with new products and services offered by the company.

Requirements

Fluency in Spanish and strong proficiency in English, both written and spoken, are essential.
Previous experience in customer service, particularly in the travel or tourism sector, is a huge plus.
Excellent communication skills and a friendly demeanor to connect with customers effectively.
Strong problem-solving capabilities and a proactive approach to addressing customer concerns.
A passion for travel and helping others create memorable experiences will set you apart.
Ability to multitask and manage inquiries efficiently in a remote setting.
Attention to detail and organizational skills for maintaining customer records and inquiries.

Benefits