Spanish Speaking Customer Service for Online Shopping Platforms Department

Patrique Mercier Recruitment PT is pleased to present a fantastic opportunity for a Spanish Speaking Customer Service Representative within the Online Shopping Platforms Department. In this role, you will be responsible for providing top-notch customer support for Spanish-speaking clients, ensuring they have a seamless and enjoyable shopping experience. You will address inquiries, resolve issues, and communicate effectively with customers, all while representing a leading online shopping brand. If you have a passion for e-commerce and a commitment to exceptional customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality customer service in Spanish, addressing inquiries related to online shopping, product details, and order management.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Maintain accurate records of customer interactions and document all inquiries and resolutions in the CRM system.
• Collaborate with other departments, such as logistics and technical support, to ensure efficient issue resolution and customer satisfaction.
• Stay updated on product offerings, promotions, and company policies to provide customers with accurate information.
• Engage proactively with customers through email, chat, and phone, building strong relationships and encouraging loyalty.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

• Fluency in Spanish and strong communication skills in English, both written and spoken.
• Prior experience in customer service, preferably in e-commerce or retail, is highly advantageous.
• Strong problem-solving abilities with a focus on delivering exceptional customer experiences.
• Excellent communication and interpersonal skills to effectively engage with customers.
• Able to manage multiple tasks efficiently in a fast-paced remote work environment.
• Attention to detail and organizational skills for maintaining accurate customer records and information.
• A passion for online shopping and a willingness to learn about products and best practices in customer service.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors