Offer summary

Qualifications:

2+ years' experience in content moderation or community management., Strong understanding of social media platforms and user interaction., Fluent in English; additional fluency in other languages is a major asset., Excellent written communication and decision-making skills..

Key responsibilities:

Oversee and contribute to the moderation of online content across multiple client projects.

Mentor moderation staff and provide onboarding support to new moderators.

Accurately report moderation activity and escalate sensitive content as needed.

Complete shift reports and track updates via project tools.

Job description

Senior Project Manager Remote Moderation (Multilingual)

Help shape online communities with a digital agency committed to quality, safety, and inclusivity.

Content Moderation | Remote (UK Hours) | R35,000R45,000 per month

About Our Client

Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, they work with some of the worlds leading brands to ensure safe and engaging digital spaces.

Known for their remote-first model and multicultural workforce, they prioritize ethical engagement, quality service, and responsiveness. This is a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.

The Role: Senior Project Manager Social Media Moderation

You'll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines, mentoring moderation staff, escalating critical issues appropriately, and maintaining clear and accurate documentation.

Key Responsibilities

Moderate user-generated content on designated platforms following company and client guidelines.
Use standard response templates when required.
Accurately report moderation activity and escalate sensitive content.
Review content decisions with peers or managers when needed.
Provide mentoring and onboarding support to new moderators.
Complete shift reports and track updates via project tools (e.g., Basecamp).
Notify project managers of technical issues or process concerns.
Attend team meetings and request refresher training when needed.

About You

2+ years' experience in content moderation or community management.
Strong understanding of social media platforms and user interaction.
Fluent in English; additional fluency in one or more of the following languages is a major asset:
- High Volume: Arabic, French, German, Spanish
- Medium Volume: Dutch, Italian, Japanese
- Low Volume: Norwegian, Polish, Portuguese, Russian, Turkish
- Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh
Excellent written communication and decision-making skills.
Technically proficient and confident using digital tools.
Organized, calm under pressure, and self-motivated.