Associate Project Manager

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. Smartsheet’s purpose is to empower everyone to improve how they work. The company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

As an Associate Project Manager within Professional Services at Smartsheet, you will drive the execution of customer engagements that ensure the successful implementation and adoption of the Smartsheet platform. You will support and often oversee multiple concurrent customer engagements, working closely with Sales, Customer Success, Training, and Service Delivery teams to achieve successful Customer outcomes. This role involves actively participating in client engagement throughout the project lifecycle.

This full-time position reports to a Manager of Engagement Management. 

You Will:

• Support and drive competing requests across simultaneous customer engagements.
• Identify, pull together, and drive project activities of delivery teams from cross-functional and partner sources
• Help maintain project schedules and documentation to support on-time project delivery within budget and contracted deliverables.
• Ensure quality and time management processes are followed by the delivery team (e.g., change controls, time card submissions)
• Identify, mitigate and escalate project risks that impact customer outcomes
• Serve as a first point of contact for common customer questions and help share best practices, escalating complex issues as needed.
• Identify product and services expansion opportunities for Smartsheet within the customer's user base
• Liaise with internal teams to help coordinate project needs and support cross-functional collaboration.
• Meet or exceed key performance indicator (KPI) targets aligned to the role
• Accomplish other tasks as assigned.

You Have:

• 3+ years of experience in customer-facing positions in a professional capacity, ideally at Software or SaaS Provider
• 1+ years of Project Management experience 
• Advanced C1 English language proficiency 
• Proven experience managing timeline, scope, budget and project execution
• Desire to work in a collaborative environment to promote and improve team performance
• Strong analytical skills regarding client and project management issues
• Strong organizational skills with an ability to manage competing customer demands   
• Excellent communication and interpersonal skills
• Smartsheet Product Certified or has the ability to become certified within 3 months.
• Ability to travel periodically (up to 10%) based on customer and business need.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members.
• Monthly stipend to support your work and productivity.
• 12 days paid Vacation + Flexible Time Away Program.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to LinkedIn Learning online courses.
• Company Funded Perks including a counseling membership and your own personal Smartsheet account.
• Teleworking options from any registered location in Costa Rica (role specific).