Offer summary

Qualifications:

Fluent in written and spoken English; additional languages are a plus., Previous experience in moderation or community management is preferred., Strong familiarity with social media platforms and excellent written communication skills., Organized, reliable, and able to multitask in a virtual team setting..

Key responsibilities:

Moderate user-generated content according to client-specific guidelines.

Engage with users using approved templates and escalate sensitive content as needed.

Collaborate with team members and provide support to fellow moderators.

Submit shift reports and stay updated with project changes and communications.

Job description

Moderator

Support and safeguard online communities through thoughtful content moderation.

Remote, UK-based | Market-related salary | UK working hours

About Our Client

Our client is a global social media agency that partners with some of the world's most beloved brands. Known for its commitment to creating genuine human connections online, the agency specializes in brand protection through moderation, social media management, and community engagement. As a fully remote team, they value flexibility, collaboration, and inclusion, while delivering services with professionalism and cultural awareness.

The Role: Moderator

This role is dedicated to ensuring a safe and positive user experience on client platforms by moderating user-generated content in accordance with internal and client-specific guidelines. You'll help uphold community standards, provide standard responses when necessary, and contribute to maintaining a high standard of service quality on all assigned projects.

Key Responsibilities

Moderate content across client platforms in alignment with general and client-specific guidelines
Adhere to pre-scheduled shifts and complete tasks accordingly
Use approved templates to engage with users professionally and as instructed by clients
Escalate serious or sensitive content according to formal protocols (e.g., child safety, threats)
Collaborate with team members and Project Managers for second opinions when needed
Provide support to fellow Moderators and offer mentoring to new joiners
Submit accurate shift reports using project-specific templates
Stay updated with project changes and communications via email and project management tools
Report technical issues and provide feedback to Project Managers
Participate in team meetings and request refresher training when necessary

About You

Fluent in written and spoken English (additional languages are highly advantageous)
Previous moderation or basic community management experience preferred
Strong familiarity with social media platforms and their communities
Excellent written communication and sound judgment skills
Confident using technology, with the ability to make quick decisions
Organized, reliable, and committed to high-quality output
Able to multitask and work independently within a virtual team setting

Equipment Requirements

Windows 10 64-bit or macOS 10.15+
Intel i5 7th Gen or faster 64-bit processor
Minimum 8GB RAM and 40GB available HDD (SSD preferred)
Reliable internet (5Mbps download / 1Mbps upload)
Webcam, headset, and Android/iOS device for two-factor authentication

Languages in Demand

Essential: English
High volume needs: Arabic, French, German, Spanish
Medium: Dutch, Italian, Japanese
Low: Nordics, Norwegian, Polish, Portuguese, Russian, Turkish
Tiny: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh

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