Offer summary

Qualifications:

Fluency in Dutch and English; proficiency in additional languages is a plus., Experience in customer support, preferably in the home appliances or retail sector., Excellent communication and interpersonal skills., Strong problem-solving abilities and a proactive customer-oriented mindset..

Key responsibilities:

Deliver outstanding customer support to Dutch-speaking clients via phone, email, and live chat.

Assist customers with inquiries regarding product features, troubleshooting, and warranty information.

Efficiently handle complaints and resolve issues to ensure a positive customer experience.

Document all customer interactions and maintain accurate records in the CRM system.

Job description

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Customer Support Representative for our Home Appliances Department. In this pivotal role, you will be responsible for providing exceptional support to Dutch-speaking customers, addressing inquiries, and resolving issues related to home appliances. Your commitment to customer satisfaction and your passion for home technology will play a vital role in enhancing the overall customer experience. If you thrive in a dynamic environment and enjoy helping customers, we encourage you to apply!

Responsibilities

Deliver outstanding customer support to Dutch-speaking clients via phone, email, and live chat.
Assist customers with inquiries regarding product features, troubleshooting, and warranty information.
Efficiently handle complaints and resolve issues to ensure a positive customer experience.
Document all customer interactions and maintain accurate records in the CRM system.
Collaborate with internal teams to provide timely and effective solutions to customer inquiries.
Stay informed about product developments and industry trends to provide accurate information.

Requirements

Fluency in Dutch and English; proficiency in additional languages is a plus.
Experience in customer support, preferably in the home appliances or retail sector.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive customer-oriented mindset.
Familiarity with CRM systems and proficiency in standard office software.
A keen interest in home appliances and technology.