Offer summary

Qualifications:

C2 level proficiency in German is required., B1-B2 level English skills are necessary., Previous customer support experience is advantageous., Strong communication and multitasking abilities are essential..

Key responsibilities:

Answer inbound calls and emails to assist customers.

Ensure high-quality service and maintain customer information accuracy.

Identify and escalate customer issues appropriately.

Work independently to meet targets in a remote environment.

Job description

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

Comply with the company’s policies and procedures to meet business requirements
Answer inbound calls and emails within guidelinesgoals
Be responsible for dealing with all customer enquiries ensuring the highest level of service
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Identify and escalate issues appropriately
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals

Requirements

C2 level in German
B1B2 level English skills
Strong phone contact handling and active listening skills
Ability to multitask, prioritize and manage time effectively
Adaptive skills and team spirit
Previous customer support experience in a relevant role will be considered an advantage

Benefits

Competitive salary (1200€)
Extra productivity bonuses
Meal vouchers (100€130€month in supermarket vouchers)
100% remote all over Greece
All the equipment will be provided and sent to your home
First class ongoing training and development
Career development opportunities

Multicultural and modern working environment
Sports

**Relocation support package is covered, if you want to relocate to Athens**
Only CVS in English will be reviewed