Offer summary

Qualifications:

Native or near-native Spanish speaker., B2-level English proficiency., High school diploma or vocational training completed., Previous experience in customer support is a plus..

Key responsibilities:

Identify and assess customer needs.

Provide accurate information using appropriate methods.

Maintain records of customer interactions and feedback.

Communicate professionally via email, phone, and webchat.

Job description

On behalf of our client, we are seeking a Spanishspeaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problemsolver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!

Responsibilities

Identify and assess customers’ needs

Provide accurate, valid and complete information by using the right methods and tools

Meet personalcustomer service team targets

Keep records of customer interactions, comments and complaints

Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat

Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets

Enhance customer experience by gathering customer feedback and share with the Product teams

Requirements

Native or near native Spanish speaker

B2level English

Passion for customer support, competitive and a risktaker

At least a high school diploma or completed vocational training

Previous experience on customer sector will be considered positively

Benefits

Salary: 1.182 euros grossmonthly

Monthly performance bonus

Private Health Insurance

Fit pass

Excellent growth opportunities in a multinational industry leader