Italian Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative within the Online Learning & EdTech Department. This role is crucial for supporting learners in navigating their educational journeys and providing them with the assistance they need to thrive in an online learning environment. As a representative, you will be the primary point of contact for Italian-speaking customers, addressing inquiries related to online courses, platforms, and educational resources. If you are passionate about education and have a flair for customer service, we would love to hear from you!

Key Responsibilities

• Provide exceptional customer support in Italian, answering inquiries related to online learning programs and EdTech services.
• Assist customers with technical issues, course selection, and account management to enhance their online learning experience.
• Document customer interactions accurately, maintaining up-to-date records in the system to support service quality improvement.
• Collaborate with the EdTech team to troubleshoot and resolve any complex issues customers may encounter.
• Stay informed about the latest educational products and services to offer customers relevant and accurate assistance.
• Engage in proactive outreach to customers, following up on their inquiries and feedback.
• Participate in training sessions and continuous learning opportunities to enhance your knowledge and skills in customer service and education technology.

Requirements

• Fluency in Italian and strong communication skills in English, both written and spoken.
• Experience in customer service, preferably in the education or EdTech sectors, is a significant advantage.
• Strong analytical and problem-solving abilities, with a keen focus on delivering outstanding service.
• Excellent verbal and written communication skills for effective interaction with customers.
• Able to manage multiple tasks and prioritize effectively in a remote working environment.
• Attention to detail and strong organizational skills for maintaining accurate records of customer interactions.
• A passion for online learning and educational technologies, with a desire to help others succeed in their educational pursuits.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors